Hotel Operations Manager: Hands-On Leader, Guest Experience

PPHE Hotel Group; Eindhoven; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Birthday bonus of €250

Competitive salary

Tasty meal during shift

25 days holiday

Flexible working policy

Job summary

PPHE Hotel Group is seeking an Operations Manager for its Park Plaza Eindhoven location. You will oversee the hotel's service delivery, ensure a high-quality guest experience, and act as the General Manager's deputy. Your responsibilities will include leading daily operations and supporting Heads of Department to drive performance.

Essential qualifications include proven hotel management experience, excellent communication skills in Dutch and English, and a strong operational mindset. Benefits include a competitive salary, holiday bonuses, and discounted hotel rates.

Qualifications

• Proven experience in a hotel management role, preferably Food & Beverage Manager or Front Office.
• Ability to lead by example and manage daily operations.
• Strong focus on guest experience and service delivery.

Responsibilities

• Ensure guest experience is consistently delivered across all departments.
• Monitor guest feedback and implement service delivery improvements.
• Drive productivity and cost control.

Skills

Hotel management experience

Hands-on operational mindset

Team management

Excellent communication skills in Dutch and English

Job description

PPHE Hotel Group is seeking an Operations Manager for its Park Plaza Eindhoven location. You will oversee the hotel's service delivery, ensure a high-quality guest experience, and act as the General Manager's deputy. Your responsibilities will include leading daily operations and supporting Heads of Department to drive performance.

Essential qualifications include proven hotel management experience, excellent communication skills in Dutch and English, and a strong operational mindset. Benefits include a competitive salary, holiday bonuses, and discounted hotel rates.