Hotel IT Cluster Lead — Openings & Operations

Borealis Hotel Group; Amstelveen; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

European travel

Brand exposure

Competitive salary

Job summary

Borealis Hotel Group is seeking an experienced Cluster IT Manager based in the Netherlands to ensure IT is a high-value enabler for our hotels and corporate offices. You will lead day-to-day IT services, manage multi-site projects, and oversee IT for openings and conversions across Europe.

The role involves on-site collaboration with hotel and corporate teams, regular visits to properties, and strong partnerships with international brands. English fluency is required; German is a plus.

Qualifications

• 5+ years in IT operations or IT management within hospitality across multiple properties.
• Hands-on with PMS systems (Oracle OPERA/OPERA Cloud), Simphony POS, Visionline.
• Experience with hotel IT infrastructure (on-prem hardware, networks, switches, firewalls) and lifecycle management.
• Windows Server, Active Directory, DNS, DHCP, and Group Policy management.
• Microsoft 365 administration.
• Track record of multi-site IT projects in branded environments (e.g. Marriott, IHG).
• Managing suppliers, SLAs, and incident escalations.
• Knowledge of IT security: SSO, MDM, patching; PCI DSS and GDPR awareness.
• Clear communicator, ownership-driven, calm under pressure.
• Bachelor-level IT degree; certifications a plus.

Responsibilities

• Run IT services that support day-to-day hotel operations.
• Be the single IT escalation point for P1/P2 incidents per the IT support model.
• Deliver IT projects at corporate and hotel levels.
• Lead IT delivery for hotel openings, conversions, and closures.
• Ensure suppliers and internal teams deliver IT services and activities.
• Maintain an accurate IT inventory including third-party assets.
• Support IT audits and align hotel IT standards with brand requirements.

Skills

IT operations

IT management

Project delivery

Multi-site coordination

Vendor management

Communication

English fluency

Education

Bachelor's degree in IT or related field

PRINCE2 / PMP / ITIL 4 certification

Tools

Oracle OPERA

OPERA Cloud

Simphony POS

Visionline

Windows Server

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

PCI DSS

GDPR

Job description

Borealis Hotel Group is seeking an experienced Cluster IT Manager based in the Netherlands to ensure IT is a high-value enabler for our hotels and corporate offices. You will lead day-to-day IT services, manage multi-site projects, and oversee IT for openings and conversions across Europe.

The role involves on-site collaboration with hotel and corporate teams, regular visits to properties, and strong partnerships with international brands. English fluency is required; German is a plus.