Cluster Reservations Lead – Guest Experience & Revenue

Hilton; Amsterdam; On-site; EUR 55,000 - 70,000; Full time

Job summary

Hilton in Amsterdam is seeking an Assistant Cluster Reservations Manager to oversee daily reservations operations and drive revenue opportunities across six hotels in the Netherlands cluster.

You'll lead the reservations team, ensure data integrity in reservation systems, produce key reports, and collaborate with Revenue Management, Commercial, Finance and Front Office teams to deliver memorable guest experiences.

Qualifications

• Minimum 3-5 years of experience within Reservations, Revenue Management, GC&E or Front Office including at least 1 year in a supervisory position.
• Strong understanding of hotel reservations, inventory management and revenue optimization principles.
• Good organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Attention to detail and commitment to accuracy.

Responsibilities

• Supervise daily reservations operations and ensure accurate handling of reservations to support guest satisfaction and hotel revenue goals.
• Lead the reservations team with day-to-day guidance, training, coaching, and quality checks.
• Prepare key reports and support generation of daily and weekly reports.
• Monitor data integrity in reservation systems, rooming lists, and special rate plans.
• Provide reservations support: process inquiries and updates with exceptional service to guests and team members.
• Support revenue management: manage room inventory, airline crew allocations, booking quality and distribution channel performance.
• Oversee reservation-related financial processes, including payment collection, approvals, commissions, invoicing and credit procedures.

Skills

Reservations

Revenue management

GC&E

Front Office

Supervisory

Team leadership

Tools

Reservation systems

Job description

Hilton in Amsterdam is seeking an Assistant Cluster Reservations Manager to oversee daily reservations operations and drive revenue opportunities across six hotels in the Netherlands cluster.

You'll lead the reservations team, ensure data integrity in reservation systems, produce key reports, and collaborate with Revenue Management, Commercial, Finance and Front Office teams to deliver memorable guest experiences.