Cluster IT Manager(f/m/d)

Borealis Hotel Group; Amstelveen; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

European travel

Brand exposure

Competitive salary

Job summary

Borealis Hotel Group is seeking an experienced Cluster IT Manager based in the Netherlands to ensure IT is a high-value enabler for our hotels and corporate offices. You will lead day-to-day IT services, manage multi-site projects, and oversee IT for openings and conversions across Europe.

The role involves on-site collaboration with hotel and corporate teams, regular visits to properties, and strong partnerships with international brands. English fluency is required; German is a plus.

Qualifications

• 5+ years in IT operations or IT management within hospitality across multiple properties.
• Hands-on with PMS systems (Oracle OPERA/OPERA Cloud), Simphony POS, Visionline.
• Experience with hotel IT infrastructure (on-prem hardware, networks, switches, firewalls) and lifecycle management.
• Windows Server, Active Directory, DNS, DHCP, and Group Policy management.
• Microsoft 365 administration.
• Track record of multi-site IT projects in branded environments (e.g. Marriott, IHG).
• Managing suppliers, SLAs, and incident escalations.
• Knowledge of IT security: SSO, MDM, patching; PCI DSS and GDPR awareness.
• Clear communicator, ownership-driven, calm under pressure.
• Bachelor-level IT degree; certifications a plus.

Responsibilities

• Run IT services that support day-to-day hotel operations.
• Be the single IT escalation point for P1/P2 incidents per the IT support model.
• Deliver IT projects at corporate and hotel levels.
• Lead IT delivery for hotel openings, conversions, and closures.
• Ensure suppliers and internal teams deliver IT services and activities.
• Maintain an accurate IT inventory including third-party assets.
• Support IT audits and align hotel IT standards with brand requirements.

Skills

IT operations

IT management

Project delivery

Multi-site coordination

Vendor management

Communication

English fluency

Education

Bachelor's degree in IT or related field

PRINCE2 / PMP / ITIL 4 certification

Tools

Oracle OPERA

OPERA Cloud

Simphony POS

Visionline

Windows Server

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

PCI DSS

GDPR

Job description

Your mission

The Role
We are seeking an experienced and hands-on Cluster IT Manager based in the Netherlands, to make sure IT is a continuous, high-value enabler for our hotels and Corporate Offices. This is an operational leadership role that keeps established IT services running reliably day to day, delivers IT projects at hotel and corporate level, and leads the IT work for hotel openings and conversions to support the continued growth of Borealis across Europe.
The successful candidate will work with multiple international hotel brands, collaborate closely with hotel and corporate teams across Europe, and play an essential part in bringing the Group's IT strategy to life. Regular on-site visits to our hotels and Corporate Offices are part of the role.

Your profile

What We're Looking For

• At least 5 years' experience in IT operations or IT management in hospitality, across multiple properties.
• Hands-on experience with hotel systems, including PMS (preferably Oracle OPERA / OPERA Cloud), Simphony POS, Visionline, and guest-facing technologies.
• Hands-on experience with hotel IT infrastructure (on-premises equipment, networks, switches, and firewalls) and hardware (servers, workstations, and POS terminals), including lifecycle management.
• Experience managing Windows Server environments (Active Directory, DNS, DHCP, and Group Policy) and supporting Windows clients.
• Experience administering and supporting the Microsoft 365 environment.
• Proven track record of delivering multi-site IT projects and migrations, ideally in a branded environment (e.g. Marriott, IHG).
• Experience managing suppliers, service levels, and incident escalations.
• Working knowledge of IT security practices (SSO, MDM, patching, awareness training) and of PCI DSS and GDPR.
• A clear communicator who is structured, calm and decisive under pressure, and takes real ownership of delivery.
• Bachelor's degree in IT or a related field, or equivalent experience; PRINCE2, PMP, or ITIL 4 certification is an advantage.
• Fluent in English; German is an advantage.
• Willing to travel regularly to our properties; a valid driving licence is required.

Job requirements

Key Responsibilities Operational Delivery

• Run established IT services that support day-to-day hotel operations.
• Act as the single point of contact for IT escalations and P1/P2 incidents, in line with the defined IT support model.
• Manage the IT delivery of projects at corporate and hotel level.
• Lead the IT delivery for hotel openings, conversions, and closures, working closely with Business Development and Technical Services.
• Ensure approved suppliers and internal teams deliver their assigned IT services and activities.
• Maintain an accurate IT inventory, including assets managed by third parties.
• Support IT audits and align hotel IT standards with brand requirements.

Stakeholder Engagement & Governance

• Act as the main IT contact for assigned properties, including Group Leadership and Hotel General Managers.
• Carry out on-site property visits to keep IT services consistent across the portfolio.
• Keep onboarding, offboarding, and change procedures consistent across corporate and hotel systems.
• Help departments identify IT dependencies and opportunities for improvement.
• Support the annual hotel IT budgeting cycle (Capex and Opex).

IT Security

• Embed security in day-to-day operations in line with the established IT Security Roadmap.
• Implement and manage single sign-on (SSO), identity management, and mobile device management (MDM).
• Oversee security patching and ensure IT security policies and accurate disaster recovery plans are in place.
• Manage the security awareness training programme, including phishing campaigns.

Benefits

What We Offer

• A key role in shaping how IT supports a growing European hotel platform.
• The opportunity to work with leading international hotel brands such as Accor, IHG, Hilton, and Marriott.
• Hands-on involvement in hotel openings, conversions, and multi-site projects.
• A collaborative, entrepreneurial, and international working environment.
• A full-time position starting in January or February 2027, with a competitive salary package.