Hotel Duty Manager - Front Office Leader & Troubleshooter

Hotelprofessionals; Amsterdam; On-site; EUR 30,000 - 31,000; Full time

Benefits offered by this job

Overnight stay after first month

Family rate starting at €65

Growth opportunities

Health insurance

Bike plan

Travel allowance

Holiday pay 8%

25 vacation days

Referral bonus

Advance schedule 3 weeks

Job summary

Grand Hotel Amrâth Amsterdam is seeking a Duty Manager to lead operational processes and support the Front Office as a first contact in emergencies. You’ll work in rotating shifts to maintain hotel excellence and guest satisfaction.

You will bring MEWS experience, a BHV diploma, and fluency in Dutch and/or English, with additional languages welcomed. An Amrâth Hotels environment offers growth and strong team collaboration.

Qualifications

• You have a completed MHS/HHS education.
• MEWS experience is a plus.
• You have a BHV diploma and knowledge of Social Hygiene.
• You are skilled in Dutch and/or English; additional language skills are welcome.

Responsibilities

• Act as troubleshooter to elevate operational performance across departments.
• Serve as frontline contact in emergencies within Front Office.
• Escalate issues appropriately and coordinate with hotel teams.
• Contribute to development of the Duty Manual and shift rotations.
• Support VIP guest service and uphold guest satisfaction.

Skills

MEWS experience

Dutch/English language

Education

MHS/HHS education

Tools

MEWS system

Job description

Grand Hotel Amrâth Amsterdam is seeking a Duty Manager to lead operational processes and support the Front Office as a first contact in emergencies. You’ll work in rotating shifts to maintain hotel excellence and guest satisfaction.

You will bring MEWS experience, a BHV diploma, and fluency in Dutch and/or English, with additional languages welcomed. An Amrâth Hotels environment offers growth and strong team collaboration.