Duty Manager: Lead Guest Experience & Team Performance

Corendon Hotels & Resorts; Netherlands; Remote; EUR 28,000 - 31,000; Full time

Benefits offered by this job

Marriott discounts

Mondi restaurants 25% off

Spa & wellness discounts

2 free massages per year

Staff events

Personal coaching

"Know Where You Work" experience with

Job summary

Corendon Hotels & Resorts in Amsterdam is seeking a dedicated and energetic Duty Manager to lead daily operations and ensure excellent guest service. You will supervise and coordinate teams, optimize processes, handle complaints, and collaborate across departments to deliver a seamless guest experience.

The role requires hospitality experience, calm leadership under pressure, and strong communication in English.

Qualifications

• Experience in hospitality and guest service is essential.
• Proven leadership and team-management abilities.
• Strong communication and customer service orientation.

Responsibilities

• Supervision and coordination of daily activities.
• Optimize operational processes for maximum efficiency.
• Handle complaints and resolve operational challenges.
• Lead the team to deliver a higher level of service.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Hospitality experience

Leadership

English language

Customer service

Communication skills

Team coordination

Job description

Corendon Hotels & Resorts in Amsterdam is seeking a dedicated and energetic Duty Manager to lead daily operations and ensure excellent guest service. You will supervise and coordinate teams, optimize processes, handle complaints, and collaborate across departments to deliver a seamless guest experience.

The role requires hospitality experience, calm leadership under pressure, and strong communication in English.