Host Service & Reception Night (m/f/d) - New Opening

Ruby Group; Rotterdam; On-site; EUR 16,531 - 22,041; Full time

Benefits offered by this job

Mobility allowance

Staff rates for travel partners

Profit-sharing opportunities

Coaching & mentoring

Ongoing training

Inclusive workplace

Job summary

Ruby is opening a new hotel in October; this role starts in September to be the first point of contact for guests, ensuring a welcoming atmosphere from arrival to departure.

You will handle night shifts, breakfast prep, guest guidance, and maintain smooth operations; Ruby emphasizes teamwork, coaching, and ongoing training, with mobility allowance and staff rates.

Qualifications

• Experience in the hotel industry.
• Flexible to work night shifts.
• Reliable, multitasking, and willing to learn.
• Empathetic, team-focused, with excellent guest interaction.
• Fluent in Dutch and English.

Responsibilities

• Be first point of contact, welcoming guests from arrival to departure.
• Prepare cocktails, drinks, and snacks, and ensure smooth service.
• Assist with breakfast buffet preparation and setting tables each morning.
• Guard the property at night and oversee guests and operations.
• Handle end-of-day closing, keeping operations on track.
• Share insider tips with guests and guide them to local hotspots.

Skills

Hotel industry experience

Night shift flexibility

Reliability

Empathy

Teamwork

Guest interaction

Dutch & English

Job description

At Ruby, your personality and time truly matter. We thrive on teamwork, innovative ideas, and a modern, lean luxury philosophy.

About the Role

The position starts in September to support the October opening of our new hotel and will be the first point of contact for guests, providing a welcoming atmosphere from arrival to departure.

Responsibilities

• Serve as the first point of contact, making guests feel at home from the first moment to the last drink
• Prepare cocktails, drinks, and snacks, ensuring smooth and seamless service
• Take care of breakfast buffet preparation and set tables each morning
• Guard the property at night, overseeing guests and operations
• Handle end‑of‑day closing, ensuring everything runs smoothly and stays on track
• Share insider tips with guests, guiding them to the best local hotspots

Qualifications

• Experience in the hotel industry (mention of "mise‑en‑place" is optional)
• Flexible to work primarily at night and in shifts while maintaining control over activities
• Reliability, multitasking ability, and a willingness to learn
• Empathetic nature, enthusiastic teamwork, and excellent guest interaction skills
• Fluency in Dutch and English

Benefits & Culture

• Full‑time work with 35 hours per week, allowing the same balance of effort and reward
• Mobility allowance and staff rates for travel partners
• Profit‑sharing opportunities, talent scouting incentives, and a supportive approach to fitness programs
• Access to coaching, mentoring, and ongoing training, fostering career growth
• Inclusive workplace welcoming diverse backgrounds, cultures, and personal expression

Diverse & Inclusive Workplace

• Equality and diversity commitments for all employees and guests
• Respect for all pronouns, heritage, culture, religion, and worldview
• Strict non‑discrimination against any form of isms

For more details, visit our Ruby Stories. Contact the People & Culture Team at [e-mail] or [phone] for questions.