HOST

Leonardo Hotels; Groningen; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Travel allowance

Overtime options

Training & development

Career growth

Tax benefits on purchases

Job summary

Leonardo Hotel Groningen City Center is seeking a friendly Host to warmly welcome guests, manage check-ins and check-outs, and answer questions to create memorable experiences.

You will assist with reservations, handle calls, help with luggage, support breakfast service, and keep the lobby inviting. Fluency in Dutch and English is required; other languages are a plus. This role is based in a vibrant city center hotel with 93 rooms.

Qualifications

• Guest-first mindset with hospitality experience.
• Fluency in Dutch and English is required; additional languages are a plus.
• Able to work flexible hours and in a team environment.

Responsibilities

• Welcome guests at the front desk and handle check-ins/outs.
• Assist guests with reservations, calls and room requests.
• Help with luggage and provide a warm farewell.
• Support breakfast service and lobby operations as needed.
• Maintain a clean, welcoming environment.

Skills

Hospitality experience

Dutch language

English language

Customer service

Team player

Tools

Reservation systems

First aid (advantage)

Job description

Are you a service-minded person with a strong sense of hospitality who loves creating great experiences for guests? We are looking for an enthusiastic Host who always goes the extra mile.

LEONARDO HOTEL GRONINGEN CITY CENTER

Are you looking for a job in the vibrant heart of Groningen? Good choice! As the Groningers proudly say, ‘Nothing beats Groningen’ - and we couldn't agree more. In the middle of this vibrant city, full of historic charm and student-like energy, you'll find Leonardo Hotel Groningen City Center. A modern hotel with 93 stylish rooms and fine facilities - the perfect base for our guests and perhaps your new workplace.

WHAT WILL YOU BE DOING

• You are the first point of contact for guests, assisting with check-ins, check-outs and questions.
• You share recommendations and offer to make reservations.
• You take calls and handle room reservation requests.
• You help guests with luggage and ensure a warm farewell.
• You support the breakfast service and assist in the lobby when needed.
• You maintain a clean and welcoming environment.

WHO ARE YOU

• You always put the guest first.
• You are flexible, energetic and calm in any situation.
• You have experience as a receptionist; F&B experience is a plus.
• You work well independently and in a team.
• You are proactive, responsible and a real go-getter.
• Experience with reservation systems and first aid is an advantage.
• You speak fluent Dutch and English; additional languages are a plus.
• At least two years of hospitality experience.
• You can easily travel to work at all times.

WHAT'S IN IT FOR YOU

• Travel allowance from 10 kilometers.
• Overtime can be paid out or saved as extra time off.
• Training and development opportunities.
• Opportunities to grow within the organisation.
• Option to purchase products with tax benefits.