Hospitality Operations Supervisor — Lead Guest Experience

Ruby Hotels; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Ruby Hotels in Amsterdam is seeking a guest-focused shift supervisor to lead service across bar, dining, or front office, ensuring everything runs smoothly and guests feel at home. You’ll proactively manage operations and guest requests to high standards.

You will train, coach and onboard new team members, uphold service, quality and hygiene standards, and ensure clear internal communication. Fluency in Dutch and English, flexibility for shifts, and a warm, upbeat personality are essential for

Qualifications

• Already gained experience in a similar position in hospitality or lifestyle hotels.
• Flexible and ready to work in shifts.
• Reliability, multitasking and willingness to learn are strengths.
• Confident in manner, brings joy to work, humor is welcome.
• Enjoys working with international, demanding guests and can handle diverse needs.
• Fluent in Dutch and English.

Responsibilities

• actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office
• make sure all service, quality, and hygiene standards are met – always with an eye for detail
• take charge of training, coaching, and onboarding new team members
• handle communication and ensure that all information flows smoothly within the team
• take guest feedback seriously and ensure a quick and efficient resolution
• share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink

Skills

Flexible shifts

Reliability

Multitasking

Willingness to learn

Confident & joyful

Dutch & English language

Job description

Ruby Hotels in Amsterdam is seeking a guest-focused shift supervisor to lead service across bar, dining, or front office, ensuring everything runs smoothly and guests feel at home. You’ll proactively manage operations and guest requests to high standards.

You will train, coach and onboard new team members, uphold service, quality and hygiene standards, and ensure clear internal communication. Fluency in Dutch and English, flexibility for shifts, and a warm, upbeat personality are essential for