Hospitality Manager TrainMore Haarlem

TrainMore; Haarlem; On-site; EUR 42,000 - 58,000; Full time

Benefits offered by this job

Excellent salary

26 holidays

Holiday exchange

Free coaching sessions

Free gym access

Charity day

Pension scheme

Job summary

TrainMore Haarlem is seeking a Hospitality Manager to lead the Host team and ensure a warm, inviting atmosphere for members and staff. You will manage guest requests in-person, drive service quality, and collaborate with the Club Manager on daily operations.

You will coach the Host team on hospitality skills, maintain hygiene and safety standards, and contribute to building a strong team culture across the club.

Qualifications

• Service oriented, customer-focused attitude.
• Strong leadership and team coaching abilities.
• People-oriented with a positive, energetic demeanor.
• Hands-on mentality and proactive communication.
• Inspiring presence and voice to motivate the team.
• Willingness to speak up and represent the brand.
• Live and breathe the TrainMore brand and culture.
• Eligible to work in The Netherlands.

Responsibilities

• Greet visitors with a genuine smile and warm welcome.
• Coach the Host team on hospitality and service levels.
• Maintain high customer satisfaction and service standards.
• Support the Club Manager in daily operations and sales.
• Oversee personnel-related tasks and team development.
• Handle administrative tasks and club appearance.
• Foster a welcoming, safe community within TrainMore.

Job description

Fulltime | 40 hours

• This position is only for TrainMore Haarlem (please look up the location before applying)

Your future

You are our brand; you are the Urban Gym Group. Your most important task is to make TrainMore the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming.

As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make our gym go-ers comfortable. To ensure seamless service, you process all guest requests via different outlets, but primarily in-person. You are on top of our customer satisfaction.

You support the Club Manager in their daily work. This means that you are concerned with sales, quality, service, hygiene, and personnel. Most importantly, you will manage and coach the team of hosts on hospitality skills. You lift the team to a higher level through your dedication and enthusiasm.

On a daily basis, you will be busy with the following tasks:

• Greet our visitors with a genuine smile and warm welcome;
• Coach the Host team on hospitality;
• Ensuring that our customer satisfaction remains high;
• Supporting the Club Manager in the daily operations;
• Jointly responsible for handling questions and providing service to our members;
• Proactively sharing information about the services of Urban Gym Group (personal training, classes etc);
• Responsible for the appearance of the club (hygiene, safety, maintenance, working conditions, etc.);
• Co-responsible for all personnel-related tasks;
• Responsible for several administrative tasks;
• Building a community within your team;
• Making everyone feel welcome and safe inside TrainMore.

You

• Are service-oriented;
• Are a born leader;
• Care about our customers;
• Are helpful;
• Are a real team player;
• Are fit, energetic, social and positive;
• Have a hands-on mentality;
• Are inspiring;
• Dare to speak out;
• Are the best version of yourself;
• Feel at home in the gym;
• Live and breathe our brand.
• Eligible to work in The Netherlands (Work and Residence Permit).

We offer:

• Working for a company with a wonderful mission;
• Excellent salary;
• 26 holidays (free on your birthday!);
• Exchange of public holidays;
• Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
• Free working out at all our first-class gyms and studios for you and your partner;
• One day per year charity work.
• Pension scheme in place