Hospitality Management Intern: Lead Ops & Guest Experience

Park Plaza Utrecht; Utrecht; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Discounted rates

F&B discount

Alleo discounts

Advanced onboarding

Career growth across PPHE Europe

Meal during shift

Annual company parties

Job summary

Park Plaza Utrecht offers a Management Intern role to support the hotel leadership and gain hands-on experience across departments. The internship runs 5–12 months, starting September 2026, and is a full‑time learning experience.

You will work closely with the General Manager, participate in daily management activities, and contribute to strategic and operational projects to enhance guest satisfaction, operations, and team engagement.

Qualifications

• Currently enrolled in hospitality, hotel management, or related study programme.
• Strong communication skills in English (written and spoken).
• Previous experience in hospitality or customer service.

Responsibilities

• Support the General Manager in daily operations and strategic activities across departments.
• Assist in preparing management meetings, coordinating team sessions, and supporting internal communication.
• Provide operational support across departments such as Front Office, Food & Beverage, and Meetings & Events.
• Contribute to improving the guest journey and arrival experience through analysis and implementation of ideas.
• Support quality control checks and ensure brand standards are consistently met.
• Assist with projects related to commercial activities, events, and hotel performance.
• Engage with guests and colleagues, providing a professional and personalised experience.
• Support sales activities including show-rounds, upselling, and promoting hotel outlets.

Skills

English proficiency

Hospitality experience

Leadership interest

Education

Currently enrolled in hospitality or related study

Tools

PMS knowledge

Job description

Park Plaza Utrecht offers a Management Intern role to support the hotel leadership and gain hands-on experience across departments. The internship runs 5–12 months, starting September 2026, and is a full‑time learning experience.

You will work closely with the General Manager, participate in daily management activities, and contribute to strategic and operational projects to enhance guest satisfaction, operations, and team engagement.