Hearing Care & Scheduling Specialist

gn; Netherlands; On-site; EUR 30,000 - 38,000; Full time

Job summary

Beltone is seeking a friendly front desk associate in the Netherlands to support customers with greetings, scheduling, and product services. You will manage calls, invoicing, data entry, and coordinate with Hearing Care Professionals, while upholding Beltone policies and delivering excellent customer care.

You will be involved in stock and mail duties, assist the team, and contribute to a clean, organized office environment focused on patient satisfaction.

Qualifications

• High School diploma or equivalent is required.
• 2 years of prior office experience preferred.
• 2 years of sales and customer service experience preferred.
• Must be well organized and able to multitask.
• Must communicate effectively in English, both verbal and written.
• Proficient with MS Office and basic computer skills.

Responsibilities

• Greet customers as they enter and manage front-desk interactions.
• Answer phone calls and make calls for various purposes; confirm appointments.
• Schedule appointments for the office and any out-of-town clinics.
• Manage messages and handle inbound/outbound calls; deliver messages.
• Order and sell products; invoicing for hearing aids and related services.
• Enter customer data into the clinical management system.
• Prepare schedules for hearing care professionals for out-of-town clinics.
• Receive hearing aid repairs and log information in the system.
• Process mail, payments, and distribute mail; mail batteries and supplies.
• Follow Beltone policies and maintain a clean work environment.

Skills

Customer service

Multitasking

Communication in English

Organized

Sales experience

Office experience

Education

High School diploma or equivalent

Tools

MS Office

Job description

Beltone is seeking a friendly front desk associate in the Netherlands to support customers with greetings, scheduling, and product services. You will manage calls, invoicing, data entry, and coordinate with Hearing Care Professionals, while upholding Beltone policies and delivering excellent customer care.

You will be involved in stock and mail duties, assist the team, and contribute to a clean, organized office environment focused on patient satisfaction.