Client Experience & Operations Specialist

Insight; Apeldoorn; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

Insight is seeking an Inside Sales Associate to join the Client Operations team in Apeldoorn, with 2 days a week in the office. You will provide bilingual support in Dutch and English, coordinate with internal teams, and help ensure orders, contracts and renewals are handled efficiently.

The role emphasizes fast response to client inquiries, accurate pricing, and proactive communication with distributors to keep customers satisfied and on schedule.

Qualifications

• Experience in client-facing administrative support.
• Strong communication and organisational skills.
• Ability to manage multiple tasks across teams.

Responsibilities

• Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients in Dutch and in English language.
• Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
• Ensure the Sales teams compliance with Insight's policies and procedures.
• Communicate directly with Insight's distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
• Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
• Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
• Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
• Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.

Skills

Dutch language

English language

Administrative support

Job description

Insight is seeking an Inside Sales Associate to join the Client Operations team in Apeldoorn, with 2 days a week in the office. You will provide bilingual support in Dutch and English, coordinate with internal teams, and help ensure orders, contracts and renewals are handled efficiently.

The role emphasizes fast response to client inquiries, accurate pricing, and proactive communication with distributors to keep customers satisfied and on schedule.