Head of Service Product Management - CLV & AI-Driven Growth

Philips Lighting Co.; Amsterdam; Hybrid; EUR 93,000 - 155,000; Full time

Benefits offered by this job

Hybrid working

Paid time-off

Health and wellbeing benefits

Learning and development opportunities

Job summary

Philips seeks a Head of Service Product Management (CLV) to lead the CLV portfolio and OneSpace Insights across strategy, creation, and execution. You will partner with data science, IT, and commercial teams to embed analytics into service operations and customer engagement workflows.

You will drive cross-functional execution, shape service strategy, pricing, and go-to-market motions while expanding adoption of CLV-driven insights across the business.

Qualifications

• Bachelor degree in a relevant field or equivalent
• MBA preferred for senior leadership
• 10+ years in marketing tech and lifecycle solutions
• Leadership experience with cross-functional teams (intl)
• Ability to translate data into actionable marketing strategies
• Proven P&L ownership across service or digital propositions

Responsibilities

• Lead end-to-end CLV business, shaping service strategy and roadmap
• Launch value propositions enriched by AI-driven insights
• Apply predictive models and data platforms to surface revenue opportunities
• Embed analytics into service operations and customer engagement workflows
• Drive evidence-based decisions in marketing and commercial actions
• Expand adoption of OneSpace Insights within the ecosystem and partnerships

Skills

Leadership

Data interpretation

Value proposition development

Lifecycle management

P&L ownership

Education

Bachelor's degree in Administration, Marketing, Engineering, Product Management or equivalent

MBA preferred

Job description

Philips seeks a Head of Service Product Management (CLV) to lead the CLV portfolio and OneSpace Insights across strategy, creation, and execution. You will partner with data science, IT, and commercial teams to embed analytics into service operations and customer engagement workflows.

You will drive cross-functional execution, shape service strategy, pricing, and go-to-market motions while expanding adoption of CLV-driven insights across the business.