Head of Service Product Management — AI-Driven CLV Growth

Philips; Best; On-site; EUR 93,000 - 155,000; Full time

Benefits offered by this job

Hybrid working benefits

Job summary

Philips is seeking a Head of Service Product Management to own the CLV portfolio for IGT Systems’ IB Solutions business, aligning service strategy with AI-driven insights and a partnership-first approach. You will lead cross-functional teams across marketing, data science, IT, and commercial groups to deliver value-based service offerings.

Applicants should have 10+ years in marketing technology within lifecycle solutions (healthcare/MedTech) and at least 2 years of leadership experience.

Qualifications

• 10+ years of marketing technology experience in lifecycle solutions for healthcare or MedTech products.
• Minimum 2 years of leadership experience across international cross-functional teams.
• Experience crafting customized value propositions, building partnerships, and driving revenue growth in lifecycle management.
• Ability to interpret complex customer data and translate insights into actionable marketing strategies.
• Portfolio or P&L ownership for service and digital or software-enabled offerings.

Responsibilities

• Lead the end-to-end CLV business, shaping service strategy, product roadmap, and value propositions enriched by AI‑driven insights.
• Apply predictive models and customer data platforms to surface revenue opportunities, churn risks, and CLV growth drivers.
• Convert AI-generated insights into differentiated service value propositions, pricing strategies, and go-to-market motions.
• Ensure cross-functional integration. Partner with data science, IT, and commercial teams to embed analytics into service operations and customer engagement workflows.
• Drive evidence-based decision-making within marketing, grounded in customer behavior and operational performance metrics.
• Expand adoption of OneSpace Insights within the OneSpace ecosystem, transforming system, dose, and utilization data into meaningful customer actions.
• Strengthen digital strategy and business model execution by using CLV-based insights to improve sales performance and accelerate service adoption.
• Work with analytics platforms to surface customer behavior patterns, service utilization, and satisfaction trends in near real time.
• Lead partnership efforts supporting IGTS NPIs and continuously develop team capabilities for high-performance service delivery.

Skills

Leadership experience

Cross-functional collaboration

Data-driven decision making

Marketing technology

Customer insights

Education

Bachelor's degree

MBA preferred

Tools

OneSpace Insights

AI-based analytics

CRM systems

Job description

Philips is seeking a Head of Service Product Management to own the CLV portfolio for IGT Systems’ IB Solutions business, aligning service strategy with AI-driven insights and a partnership-first approach. You will lead cross-functional teams across marketing, data science, IT, and commercial groups to deliver value-based service offerings.

Applicants should have 10+ years in marketing technology within lifecycle solutions (healthcare/MedTech) and at least 2 years of leadership experience.