Head of Service Product Management

Philips; Best; On-site; EUR 93,000 - 155,000; Full time

Benefits offered by this job

Hybrid working benefits

Job summary

Philips is seeking a Head of Service Product Management to own the CLV portfolio for IGT Systems’ IB Solutions business, aligning service strategy with AI-driven insights and a partnership-first approach. You will lead cross-functional teams across marketing, data science, IT, and commercial groups to deliver value-based service offerings.

Applicants should have 10+ years in marketing technology within lifecycle solutions (healthcare/MedTech) and at least 2 years of leadership experience.

Qualifications

• 10+ years of marketing technology experience in lifecycle solutions for healthcare or MedTech products.
• Minimum 2 years of leadership experience across international cross-functional teams.
• Experience crafting customized value propositions, building partnerships, and driving revenue growth in lifecycle management.
• Ability to interpret complex customer data and translate insights into actionable marketing strategies.
• Portfolio or P&L ownership for service and digital or software-enabled offerings.

Responsibilities

• Lead the end-to-end CLV business, shaping service strategy, product roadmap, and value propositions enriched by AI‑driven insights.
• Apply predictive models and customer data platforms to surface revenue opportunities, churn risks, and CLV growth drivers.
• Convert AI-generated insights into differentiated service value propositions, pricing strategies, and go-to-market motions.
• Ensure cross-functional integration. Partner with data science, IT, and commercial teams to embed analytics into service operations and customer engagement workflows.
• Drive evidence-based decision-making within marketing, grounded in customer behavior and operational performance metrics.
• Expand adoption of OneSpace Insights within the OneSpace ecosystem, transforming system, dose, and utilization data into meaningful customer actions.
• Strengthen digital strategy and business model execution by using CLV-based insights to improve sales performance and accelerate service adoption.
• Work with analytics platforms to surface customer behavior patterns, service utilization, and satisfaction trends in near real time.
• Lead partnership efforts supporting IGTS NPIs and continuously develop team capabilities for high-performance service delivery.

Skills

Leadership experience

Cross-functional collaboration

Data-driven decision making

Marketing technology

Customer insights

Education

Bachelor's degree

MBA preferred

Tools

OneSpace Insights

AI-based analytics

CRM systems

Job description

Job Title

Head of Service Product Management

Job Description

As the Head of Service Product Management you will drive the product management function for IGT Systems’ IB Solutions business, with full accountability for the Customer Lifetime Value (CLV) portfolio including OneSpace Insights across portfolio strategy, creation, and execution. You will also serve as a key ambassador of Philips’ partnership-first approach, using AI-driven customer insights to strengthen lifecycle value, sharpen decision‑making, and expand our business.

Your role:

• Lead the end‑to‑end CLV business, shaping service strategy, product roadmap, and launching value propositions enriched by AI‑driven insights.


• Apply predictive models and customer data platforms to surface revenue opportunities, churn risks, and CLV growth drivers.


• Convert AI‑generated insights into differentiated service value propositions, pricing strategies, and go‑to‑market motions.


• Ensure cross‑functional integration. Partner with data science, IT, and commercial teams to embed analytics into service operations and customer engagement workflows.


• Drive evidence‑based decision‑making within marketing, grounded in customer behavior and operational performance metrics.


• Expand adoption of OneSpace Insights within the OneSpace ecosystem, transforming system, dose, and utilization data into meaningful customer actions.


• Strengthen digital strategy and business model execution by using CLV‑based insights to improve sales performance and accelerate service adoption.


• Work with analytics platforms to surface customer behavior patterns, service utilization, and satisfaction trends in near real time.


• Lead partnership efforts supporting IGTS NPIs and continuously develop team capabilities for high‑performance service delivery.

You're the right fit if you have:

• Bachelor's degree in Administration, Marketing, Engineering, Product Management or equivalent. MBA preferred.


• 10+ years of experience in marketing technology working in life cycle solutions in a healthcare, or MedTech products.


• Minimum 2 years of leadership experience with a track record of leading direct reports across cross‑functional, international teams.


• Experience in crafting customized value propositions, build partnerships, and drive revenue growth particularly in lifecycle management and recurring‑revenue contexts.


• Demonstrated ability to interpret complex customer data and translate insights into clear, actionable marketing strategies.


• Proven ownership of a portfolio or business P&L, ideally covering both service and digital or software‑enabled propositions such as data and insights offerings.

How we work together We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Compensation & benefits Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €[ 93,049]-€[ 155,081]. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you’ll have in this role, alongside internal equity and local market considerations.

This role is eligible for6% short term incentive with your rewards linked to both individual performance and company results.We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

• Benefits includehybrid working, paid time-off, health and wellbeing benefits, learning and development opportunities.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.


• Discover our rich and exciting history.


• Learn more about our purpose.

Learn more about our culture of impact with care here.