Platform Growth Lead, Western Europe – Personal Health

Philips; Best; Hybrid; EUR 81,000 - 101,000; Full time

Benefits offered by this job

3% short term incentive

Job summary

Philips is seeking a Western Europe Personal Health Platform Manager to optimize our B2B store ecosystem. You will bridge IT, Operations, and CRM to translate business needs into scalable solutions, driving growth, churn reduction, and a superior customer experience.

You will lead data-driven improvements, governance, and AI-enabled initiatives to enhance engagement and revenue. The role requires collaboration across European hubs and frequent cross-team interaction.

Qualifications

• Proven experience in platform management, CRM Management, Business Analysis, product ownership or similar role.
• Experience working with data visualizations and reporting tools.
• Indirect leadership / influencing without authority.
• Strong analytical and data interpretation skills.
• Knowledge of CRM platforms, integrations, APIs, and digital ecosystems.
• Strong understanding of KPIs, process optimization methodologies, and performance management.

Responsibilities

• Platform Performance & Optimization: Monitor and optimize platform performance using KPIs and insights; identify opportunities to improve customer experience, conversion, scalability, and operational efficiency.
• Data-Driven Decision Making: Leverage data and analytics to uncover customer trends and growth opportunities; translate insights into actions that improve engagement and platform performance.
• Stakeholder Management & Collaboration: Act as the key link between Commercial, CRM, IT, Operations, and external partners; align priorities and ensure initiatives support objectives.
• Platform Governance & Continuous Improvement: Drive enhancements based on priorities, feedback and data; ensure changes align with governance and best practices.
• AI Enablement & Intelligent Automation: Drive AI adoption to enhance customer experience, performance, and efficiency; deploy predictive analytics and personalized CRM use cases.

Skills

Platform management

CRM management

Business analysis

Product ownership

Data visualization

Reporting

Analytical thinking

CRM integrations / APIs

KPIs & performance management

Tools

APIs

CRM integrations

Job description

Philips is seeking a Western Europe Personal Health Platform Manager to optimize our B2B store ecosystem. You will bridge IT, Operations, and CRM to translate business needs into scalable solutions, driving growth, churn reduction, and a superior customer experience.

You will lead data-driven improvements, governance, and AI-enabled initiatives to enhance engagement and revenue. The role requires collaboration across European hubs and frequent cross-team interaction.