Head of Service Product Management (CLV)

NL9A NL Best Industrial; Best; Hybride; EUR 93 000 - 155 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Paid time-off

Health and wellbeing benefits

Learning and development opportunities

Résumé du poste

Philips is seeking a Head of Service Product Management to lead the CLV portfolio for IGT Systems’ IB Solutions business, driving strategy, roadmaps, and AI‑driven value propositions that strengthen customer lifetime value and lifecycle engagement.

You will collaborate with data science, IT and commercial teams to embed analytics into service operations, surface revenue opportunities and churn risks, and translate insights into differentiated service offerings and go‑to‑market motions.

Responsabilités

• Lead the end‑to‑end CLV business, shaping service strategy, product roadmap, and launching value propositions enriched by AI‑driven insights.
• Apply predictive models and customer data platforms to surface revenue opportunities, churn risks, and CLV growth drivers.
• Convert AI‑generated insights into differentiated service value propositions, pricing strategies, and go‑to‑market motions.
• Ensure cross‑functional integration with data science, IT, and commercial teams to embed analytics into service operations.

Description du poste

Job Title Head of Service Product Management (CLV) Job Description As the Head of Service Product Management you will drive the product management function for IGT Systems’ IB Solutions business, with full accountability for the Customer Lifetime Value (CLV) portfolio including OneSpace Insights across portfolio strategy, creation, and execution. You will also serve as a key ambassador of Philips’ partnership‑first approach, using AI‑driven customer insights to strengthen lifecycle value, sharpen decision‑making, and expand our business. Your role: Lead the end‑to‑end CLV business, shaping service strategy, product roadmap, and launching value propositions enriched by AI‑driven insights. Apply predictive models and customer data platforms to surface revenue opportunities, churn risks, and CLV growth drivers. Convert AI‑generated insights into differentiated service value propositions, pricing strategies, and go‑to‑market motions. Ensure cross‑functional integration. Partner with data science, IT, and commercial teams to embed analytics into service operations and customer engagement workflows. Drive evidence‑based decision‑making within marketing, grounded in customer behavior and operational performance metrics. Expand adoption of OneSpace Insights within the OneSpace ecosystem, transforming system, dose, and utilization data into meaningful customer actions. Strengthen digital strategy and business model execution by using CLV‑based insights to improve sales performance and accelerate service adoption. Work with analytics platforms to surface customer behavior patterns, service utilization, and satisfaction trends in near real time. Lead partnership efforts supporting IGTS NPIs and continuously develop team capabilities for high‑performance service delivery.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €[ 93,049]–€[ 155,081]. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you’ll have in this role, alongside internal equity and local market considerations. This role is eligible for 6% short term incentive with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

• hybrid working
• paid time‑off
• health and wellbeing benefits
• learning and development opportunities

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That’s why we’re taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. Know Your Rights