Head of Reception & Front Office – Amsterdam

Marktlink; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

HP laptop

iPhone

Unlimited holidays

ASR pension

Early responsibility with flexible hrs

Tailor-made training

Funding for development

Annual Marktlink events

Job summary

Marktlink is seeking a hands‑on front‑of‑house leader based in Amsterdam to oversee reception across offices. You will manage daily schedules, coach the team in hospitality and systems, and ensure a warm, professional client experience.

You will work closely with teams across locations, maintain service standards, and report operational data while driving continuous improvement. This role combines leadership with hands‑on reception duties.

Qualifications

• Few years of experience in hospitality, facilities or front‑of‑house roles with readiness for leadership.

Responsibilities

• Lead and support the reception team and work daily from the Amsterdam office.
• Own daily planning and scheduling of the reception team, including last‑minute cover.
• Create and adjust daily/weekly schedules to ensure adequate coverage at all times.
• Be the first point of contact for complex questions, complaints or unusual situations.
• Set and monitor service standards to ensure fast, professional client support.
• Keep the front office sharp and representative throughout the day.
• Onboard new receptionists and coach the team on hospitality, communication and systems.
• Conduct performance and development conversations.
• Oversee supplies, badges and parking cards, and report operational data to Global Workplace Manager.

Skills

Leadership

People management

Dutch & English

Planning & scheduling

Hospitality mindset

Multi-location coordination

Job description

Marktlink is seeking a hands‑on front‑of‑house leader based in Amsterdam to oversee reception across offices. You will manage daily schedules, coach the team in hospitality and systems, and ensure a warm, professional client experience.

You will work closely with teams across locations, maintain service standards, and report operational data while driving continuous improvement. This role combines leadership with hands‑on reception duties.