Assistant Front Desk Manager

Rosewood Amsterdam; Amsterdam; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Ongoing leadership development

Staff meals

Professional attire

Team-exclusive benefits

Job summary

Rosewood Amsterdam is seeking an Assistant Front Desk Manager to ensure the smooth running of front office operations. This role involves leading a team, training staff, and providing exceptional service to guests. Ideal candidates have experience in luxury hospitality, strong organizational skills, and a commitment to excellence.

Qualifications

• Experience in front desk or guest services leadership within a luxury environment.
• Strong organizational and communication skills.
• Proficiency in property management systems.

Responsibilities

• Support the Front Desk Manager in leading the front desk team.
• Oversee daily operations for a smooth guest experience.
• Train and mentor front desk agents.

Skills

Organizational Skills

Communication Skills

Leadership

Tools

Property Management Systems

Opera

Job description

Join to apply for the Assistant Front Desk Manager role at Rosewood Amsterdam

Join to apply for the Assistant Front Desk Manager role at Rosewood Amsterdam

We are seeking a motivated and service-driven Assistant Front Desk Manager to support the seamless running of our front office operations.

In this pivotal role, you'll act as a key point of contact for both guests and team members—ensuring that every arrival, departure, and interaction reflects the highest standard of luxury and hospitality.

What You’ll Do

Support the Front Desk Manager in leading the front desk team with professionalism and care

Oversee daily operations, ensuring a smooth and welcoming guest journey from check-in to check-out

Act as a role model for exceptional service, resolving guest concerns with efficiency and grace

Train, coach, and mentor front desk agents to uphold service excellence

Collaborate with other departments to ensure a seamless and personalized guest experience

Handle administrative tasks including shift planning, reporting, and system management

What We’re Looking For

Previous experience in a front desk or guest services leadership role, ideally within a luxury environment

A confident, calm, and inspiring presence—even under pressure

Strong organizational and communication skills

Proficiency in property management systems (e.g., Opera)

Fluent in English; other languages are highly valued

Availability to work a variety of shifts, including weekends and holidays

What We Offer

A refined and inclusive work culture built on excellence and respect

Ongoing leadership development and training opportunities

Staff meals, professional attire, and team-exclusive benefits

The opportunity to grow within a globally recognized luxury hospitality brand

A platform to make a lasting impact on both our guests and your team

Take the next step in your hospitality leadership journey—where every detail matters, and every moment counts.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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