Head of Customer Success — Cybersecurity SaaS Growth Leader

Hadrian; Amsterdam; On-site; EUR 150,000 - 190,000; Full time

Benefits offered by this job

Unlimited paid holiday

Stock options package

Mobile phone stipend

Work-from-home budget

Referral bonuses

Job summary

Hadrian is seeking a Head of Customer Success to lead a global CS team and drive customer outcomes across Atlas and Nova. You will own renewals, expansions, onboarding, and strategic customer engagement, reporting to the CRO.

You will collaborate with Sales, Product, Marketing, and Solutions Engineering to ensure customers realise value and stay ahead in cybersecurity. Amsterdam-based, hybrid work accepted.

Qualifications

• 3–5+ years of experience leading Customer Success teams in a B2B SaaS environment.
• Strong cybersecurity or technical SaaS background with ability to translate product into outcomes.
• Proven track record owning renewals, upsells and customer expansion (GRR/NRR).
• Commercially minded and data-driven with negotiation and renewal forecasting experience.
• Experience building and optimizing CS processes and scalable playbooks.
• Hands-on, proactive leadership style with ability to empower a team.
• Experience working with international customers across markets.

Responsibilities

• Lead, coach, and develop the Customer Success team to drive customer outcomes.
• Own retention and expansion, including renewals and upsells across Atlas and Nova.
• Drive onboarding, enablement, and product adoption for customers.
• Build executive-level relationships and navigate complex commercial conversations.
• Refine CS strategy, playbooks, and processes for scalability.
• Use data and insights to preempt churn and identify growth opportunities.
• Collaborate with Product, Marketing, Solutions Eng. to act on customer feedback.
• Leverage AI and automation to streamline workflows and boost team efficiency.

Skills

Leadership

Cybersecurity

Renewals & upsells

B2B SaaS

International customers

Tools

CRM tools

Job description

Hadrian is seeking a Head of Customer Success to lead a global CS team and drive customer outcomes across Atlas and Nova. You will own renewals, expansions, onboarding, and strategic customer engagement, reporting to the CRO.

You will collaborate with Sales, Product, Marketing, and Solutions Engineering to ensure customers realise value and stay ahead in cybersecurity. Amsterdam-based, hybrid work accepted.