Customer Success Manager

Trident Search; Amsterdam; On-site; USD 58,187 - 104,736; Full time

Job summary

An exciting opportunity awaits with a fast-growing cyber security start-up in Europe. As a Customer Success Manager, you will be pivotal in ensuring clients are onboarded smoothly and engaged with their cyber security solutions. This role involves managing relationships, preventing churn, and supporting sales efforts. Join a dynamic team that values your expertise and offers a chance to thrive in a rapidly evolving industry. If you have a passion for customer success and a background in SaaS, this is the perfect opportunity to elevate your career in a vibrant and innovative environment.

Qualifications

• 5+ years in Customer Success, especially in SaaS and cybersecurity.
• Experience with diverse customer types, minimizing churn effectively.

Responsibilities

• Onboard new customers and manage a portfolio of accounts.
• Build relationships and mitigate risks to enhance customer satisfaction.

Skills

Fluent in German or French and English

Customer Success Management

SaaS Solutions Selling

Cyber Security Fundamentals

Risk Mitigation

Job description

Get AI-powered advice on this job and more exclusive features.

Building GTM teams for fast-growth cyber security vendors | US | EMEA

Trident Search has an exciting opportunity with one of the fastest-growing cyber security start-ups in Europe. We want to speak with awesome Customer Success Managers who are looking to propel their careers.

As our Customer Success Manager, you will play a crucial role in managing our clients' customer base and supporting their growth. Your responsibilities will include ensuring the overall success of our customers throughout their journey. You will be instrumental in making sure customers are not just onboarded but actively engaged, adopting their cyber security solutions, and, most importantly, preventing churn.

The Role:

• Onboarding Customers: Ensure smooth onboarding of new customers onto our platform
• Account Management: Handle your own portfolio of accounts
• Stakeholder Management: Building and maintaining deeply rooted relationships with customers
• Risk Mitigation: Take actions on identified risks to prevent churn and ensure customer satisfaction
• Enterprise Sales Support: Support enterprise-level sales opportunities, collaborating closely with the Sales and Product teams
• Process Maturation and Customer Journey Enhancement: Continuously refine and enhance Customer Success Management (CSM) processes and customer journey to optimize overall customer satisfaction and experience

The Person:

• Fluent in German OR French and English
• Over 5 years of Customer Success experience, selling SaaS solutions in the cybersecurity space
• Previous startup/scaleup experience
• Solid understanding of cyber security fundamentals, risks and vulnerabilities
• Successful history in minimizing account churn
• Proven track record in connecting technology with customer needs
• Demonstrated experience with diverse customer types, including SMEs, enterprises, government entities, and sectors such as retail and finance

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Customer Service, and Consulting

Industries

Computer and Network Security