Guest Service Agent — Front Desk with Growth Path

Hotelprofessionals; Amstelveen; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Full-time position

Discounts at Radisson hotels

Free parking

Meals during your shift

Learning & Development opportunities

Job summary

Radisson Hotel & Suites Amsterdam South is seeking a Front Office Agent to welcome guests, manage reservations, and handle check-ins/check-outs efficiently. You will collaborate with Housekeeping to ensure smooth arrivals and provide guests with local information, contributing to memorable stays.

The position requires Front Office experience, English proficiency, and flexibility to work weekends and holidays.

Qualifications

• Front Office experience in hospitality settings required.
• OPERA Cloud knowledge is an advantage.
• EU national or NL residence with valid work permit for the Netherlands.
• Fluent English; Dutch not mandatory; available to work weekends and holidays.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing keys.
• Welcome guests and address service needs with a friendly, proactive approach.
• Process payments by room charges, cash, checks, or cards.
• Handle check-outs and resolve late or disputed charges.
• Answer calls, messages, and guest requests; log and respond promptly.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Provide directions and information about the property and local area.
• Run daily arrival/departure reports and note special requests.
• Complete cashiering and closing reports; balance and drop receipts per policy.

Skills

Front Office experience

OPERA Cloud

Team player

Customer service oriented

English speaking

Tools

OPERA Cloud

Job description

Radisson Hotel & Suites Amsterdam South is seeking a Front Office Agent to welcome guests, manage reservations, and handle check-ins/check-outs efficiently. You will collaborate with Housekeeping to ensure smooth arrivals and provide guests with local information, contributing to memorable stays.

The position requires Front Office experience, English proficiency, and flexibility to work weekends and holidays.