Front Desk Guest Experience Agent

Hotelprofessionals - Radisson Hotel and Suites Amsterdam South; Amstelveen; In loco; EUR 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts at Radisson hotels

Free parking

Meals during shift

Learning & Development opportunities

Fun, spirited workplace

Descrizione del lavoro

Radisson Hotel & Suites Amsterdam South is seeking a Front Office professional for a full-time role at our Amsterdam South location. You will check guests in/out, handle inquiries, manage payments, and coordinate with housekeeping to ensure seamless stays.

Ideal candidates bring front desk experience, a friendly service attitude, and English language skills. Weekend and holiday shifts may be required; EU national or NL residence/work permit is necessary.

Competenze

• Front Office experience is essential.
• OPERA Cloud knowledge is an advantage.
• Enthusiasm & a true team player.
• Friendly and service oriented attitude.
• EU national or valid NL residence/work permit.

Mansioni

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Welcome and acknowledge guests; anticipate and address service needs; thank guests.
• Process payments: room charges, cash, checks, debit or credit.
• Handle check-outs and resolve late/disputed charges.
• Answer, record, and process guest calls, messages, requests or concerns.
• Coordinate with Housekeeping to track room readiness for check-in.
• Provide directions and information about the property and local area.
• Run daily arrival/departure reports and check reports for accuracy.
• Complete cashiering and closing reports; balance and drop receipts per accounting specs.

Conoscenze

Front Office experience

OPERA Cloud knowledge

Team player

Friendly and service oriented

English speaking

Formazione

No minimum education

Descrizione del lavoro

Radisson Hotel & Suites Amsterdam South is seeking a Front Office professional for a full-time role at our Amsterdam South location. You will check guests in/out, handle inquiries, manage payments, and coordinate with housekeeping to ensure seamless stays.

Ideal candidates bring front desk experience, a friendly service attitude, and English language skills. Weekend and holiday shifts may be required; EU national or NL residence/work permit is necessary.