Guest-Focused Front Desk Receptionist | Career Growth

Hotelprofessionals - PREMIER SUITES Amsterdam; Amsterdam; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

8% holiday allowance

25 days annual leave

Hospitality industry pension fund

Travel reimbursement

Uniform provided

Onsite gym access

Free parking

Employee discounts on stays

Training and development opportunities

Career progression paths

Birthday gift and team events

Job summary

Hotelprofessionals - PREMIER SUITES Amsterdam is seeking a friendly Receptionist to join our team in Amsterdam Zuidas. You will warmly welcome international guests and manage check-ins/outs, reservations, emails and calls with a personalised service.

We require at least two years in a hotel Front Office role, English and Dutch proficiency, and a professional appearance. The role offers full-time hours, competitive pay, and an international, supportive work environment.

Qualifications

• At least two years of Front Office or receptionist experience in a hotel setting.
• Experience with OPERA Cloud is preferred.
• Proficient in Dutch and English, both spoken and written.
• Professional appearance and presentation.
• Proactive, flexible and service-oriented attitude.
• Strong communication and administrative skills.
• Ability to stay accurate and maintain overview during busy shifts.
• Confident in decision-making and taking responsibility.
• Commercial mindset with the ability to spot opportunities.
• Availability to work varied shifts including mornings, evenings, nights and weekends.

Responsibilities

• Welcoming guests and ensuring smooth check-in/check-out.
• Answering questions and providing information with personalised recommendations.
• Handling reservations, emails and telephone enquiries.
• Processing payments, invoices and guest accounts.
• Responding to complaints and resolving issues professionally.
• Maintaining accurate guest and reservation records in OPERA Cloud.
• Communicating with colleagues, other departments and external partners.
• Identifying commercial opportunities and contributing to guest satisfaction.
• Maintaining the appearance, quality and safety of the reception and public areas.

Tools

OPERA Cloud

Job description

Hotelprofessionals - PREMIER SUITES Amsterdam is seeking a friendly Receptionist to join our team in Amsterdam Zuidas. You will warmly welcome international guests and manage check-ins/outs, reservations, emails and calls with a personalised service.

We require at least two years in a hotel Front Office role, English and Dutch proficiency, and a professional appearance. The role offers full-time hours, competitive pay, and an international, supportive work environment.