Guest Experience Specialist – Timeless Stays & Global Growth

Hesperia group; Amsterdam; On-site; EUR 26,000 - 39,000; Full time

Benefits offered by this job

Free training organized by Tivoli's U

End of year bonus up to 100% of gross

Refer-a-friend bonus 500 EUR

Employee hotel discounts from €36

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events

Growth opportunities worldwide

Job summary

Tivoli Doelen Amsterdam is seeking a Guest Relations Employee for a full-time position in Amsterdam. You are the first contact for guests before, during, and after their stay, ensuring a timeless experience and addressing inquiries with warmth.

You will handle guest feedback, assist with complaints across online platforms, and uphold Minor Hotels Europe & Americas Quality Standards. English fluency and at least one year in a similar hotel role are required.

Qualifications

• You have a perfect command of the English language.
• You have at least 1 year of experience in a similar role in a hotel.
• You are used to working on a project basis and can surprise guests in any possible way.

Responsibilities

• You are the first point of contact for our guests at all levels before, during, and after their stay.
• You recognize bottlenecks in service, analyze them, and contribute to improving the service level.
• You handle complaints and are responsible for correspondence on online review websites.

Skills

English proficiency

Job description

Tivoli Doelen Amsterdam is seeking a Guest Relations Employee for a full-time position in Amsterdam. You are the first contact for guests before, during, and after their stay, ensuring a timeless experience and addressing inquiries with warmth.

You will handle guest feedback, assist with complaints across online platforms, and uphold Minor Hotels Europe & Americas Quality Standards. English fluency and at least one year in a similar hotel role are required.