Day/Night Receptionist - Full-time - Tivoli Doelen Amsterdam

Hesperia group; Amsterdam; On-site; EUR 29,000 - 39,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Refer-a-friend bonus

Employee rates

F&B discount

Friends & Family discount

Team events

Career growth

Salary scale 5

Job summary

Tivoli Doelen Amsterdam, part of Tivoli Hotels & Resorts, seeks a Front Office professional to greet international guests from check-in to check-out at our Amsterdam property. You will be the first contact and provide heartfelt service in a dynamic, hospitality-driven team.

Joining Tivoli offers training via Minor Hotels University Northern Europe, competitive bonuses, employee rates, and wide growth opportunities across our worldwide network.

Qualifications

• Natural host with guest-first attitude
• Willing to work alternating morning, evening, and night shifts
• Interest in computers and learning new systems

Responsibilities

• Check guests in and out with a heartfelt smile and provide service at the front desk
• Communicate arrivals and special details to the Desk Manager and other departments
• Handle emails and phone calls during the morning rush
• Prepare handovers and count cash at the end of shift
• Ensure tasks are completed and handover to the evening shift

Job description

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Date: Sep 18, 2026

Location:

Amsterdam, NL The Netherlands

Department: Front Office

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivre experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

As part of the front office team atTivoli Doelen Amsterdam, you will be the first point of contact for our international guests from check-in to check-out.

Joining Tivoli Comes with Unique Advantages

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

YourKey Contributions to Memorable Stays

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

Your Talent, Our Tradition of Excellence

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You know how to prioritize and keep your cool during busy moments;
• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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