Guest Experience Host — Reservations & Front Desk

Hotelprofessionals; Amsterdam; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Travel allowance

Healthy meals on shift

Soho Friends Membership

Partner discounts

Team events

Moving day paid

Volunteering days

€300 bonus

Job summary

Soho House Amsterdam is seeking a friendly Host to greet guests, answer calls, and manage reservations for the House Kitchen. You will support the floor team while delivering thoughtful service from arrival to departure. Strong English and Dutch communication, plus OpenTable/MICROS experience, are required.

Join a renowned, design-forward venue with a Michelin-recognised status and competitive benefits; enjoy healthy team meals, travel allowance, and employee perks across the Soho network.

Qualifications

• 1–2 years experience in a similar role with high-volume phone handling.
• Experience with OpenTable and MICROS systems is required.
• Strong communication in English and Dutch, professional and timely.
• Flexible availability for opening and closing shifts.

Responsibilities

• Greet guests and members, answer inquiries, and manage seating.
• Answer all incoming calls, take reservations, and update bookings.
• Provide excellent service and assist floor team as needed.
• Maintain a positive, professional and welcoming environment.

Skills

Phone support

Customer service

Conflict resolution

Communication skills

English

Dutch

Tools

OpenTable

MICROS

InDesign

Job description

Soho House Amsterdam is seeking a friendly Host to greet guests, answer calls, and manage reservations for the House Kitchen. You will support the floor team while delivering thoughtful service from arrival to departure. Strong English and Dutch communication, plus OpenTable/MICROS experience, are required.

Join a renowned, design-forward venue with a Michelin-recognised status and competitive benefits; enjoy healthy team meals, travel allowance, and employee perks across the Soho network.