Guest Experience & Front Desk Agent

Generator Hostels ltd.; Amsterdam; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Birthday holiday

Referral rewards

Gym membership

Ideas Award

Life assurance

Income protection

Complimentary nights

Discounted stays

Social events

Recognition programs

Online learning

Job summary

Generator Hostels ltd. is seeking a Front of House Agent to be the face of Generator, delivering exceptional service from check-in to check-out while creating a welcoming and memorable guest experience.

You'll welcome guests, manage check-ins/check-outs, take bookings and payments accurately, provide local recommendations, resolve enquiries with empathy, and support smooth daily operations across departments.

Qualifications

• Previous experience in hospitality or guest-facing roles is preferred.
• Experience using a Property Management System (PMS) is an advantage.
• Good IT skills and confidence using booking and payment systems.
• Ability to multitask while maintaining attention to detail.
• A passion for travel, social experiences and delivering outstanding customer service.

Responsibilities

• Welcoming guests with a friendly, confident, and professional attitude.
• Managing guest check-ins, check-outs, reservations, and payments accurately.
• Taking ownership of the guest journey to ensure every stay exceeds expectations.
• Providing local recommendations and sharing knowledge of the city and Generator's events and social spaces.
• Responding promptly to guest enquiries and resolving issues with empathy and efficiency.
• Promoting Generator's facilities, services, events, and local experiences to maximise guest satisfaction.
• Supporting the smooth day-to-day operation of the Front of House department.
• Working closely with Housekeeping, F&B, Maintenance, and other departments to ensure seamless service.
• Maintaining high standards of presentation, cleanliness, and organisation throughout the reception and social areas.
• Following company procedures, health & safety standards, and security policies at all times.
• Helping create a positive, energetic atmosphere that reflects the Generator brand.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Flexibility with shifts

EU eligibility

Tools

Property Management System (PMS)

Job description

Generator Hostels ltd. is seeking a Front of House Agent to be the face of Generator, delivering exceptional service from check-in to check-out while creating a welcoming and memorable guest experience.

You'll welcome guests, manage check-ins/check-outs, take bookings and payments accurately, provide local recommendations, resolve enquiries with empathy, and support smooth daily operations across departments.