Guest Services Agent — Growth Path & Benefits

Tempo By Hilton San Diego Del Mar; Terborg; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

401(k) matching

Health insurance

Parental leave

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Excel Hotel Group is seeking a Front Desk Agent to manage quick and courteous check-ins and check-outs using the property management system. You will process payments according to hotel policies and provide guests with information and assistance to ensure a positive stay.

Responsibilities include welcoming guests, issuing keys, answering phones, handling transactions accurately, and coordinating with management on guest requests and service recovery when needed.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier reports, preparing deposits, and counting/securing assigned bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Job description

Excel Hotel Group is seeking a Front Desk Agent to manage quick and courteous check-ins and check-outs using the property management system. You will process payments according to hotel policies and provide guests with information and assistance to ensure a positive stay.

Responsibilities include welcoming guests, issuing keys, answering phones, handling transactions accurately, and coordinating with management on guest requests and service recovery when needed.