Guest Experience Agent – 24/7 Front Desk (Amsterdam)

Hotelprofessionals; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Fresh meals during shift

Uniform provided

50% off food & drinks in Dalata hotels

€60 employee room rate across Dalata

30% Friends & Family discount on stays

Travel allowance for commutes

One extra annual leave day (up to 5)

Employee Assistance Programme

Job summary

Clayton Hotel Amsterdam American is seeking a friendly Receptionist for day and night shifts. You will manage check-ins, provide local tips, and help ensure a seamless guest experience in a 4-star, 173-room property in Amsterdam’s Leidseplein.

The role requires an MBO Hotel School diploma (Level 3), about 2 years’ front desk experience, and proficiency with Opera PMS. Strong English communication is essential; Dutch or another language is a plus.

Qualifications

• Fluency in English; Dutch or another language is a plus.
• MBO Hotel School diploma (Level 3 or equivalent).
• Preferably 2 years’ experience as a receptionist or in a front office role.
• Proficient with Opera PMS and other hotel systems.

Responsibilities

• Check guests in and out efficiently and accurately.
• Handle reservations, payments, and financial transactions.
• Provide local recommendations and guest information.
• Answer questions and handle requests with confidence and care.
• Communicate clearly with other departments to ensure smooth operations.

Skills

English proficiency

Guest service

Communication

Customer focus

Flexibility

Education

MBO Hotel School diploma (Level 3)

Tools

Opera PMS

Job description

Clayton Hotel Amsterdam American is seeking a friendly Receptionist for day and night shifts. You will manage check-ins, provide local tips, and help ensure a seamless guest experience in a 4-star, 173-room property in Amsterdam’s Leidseplein.

The role requires an MBO Hotel School diploma (Level 3), about 2 years’ front desk experience, and proficiency with Opera PMS. Strong English communication is essential; Dutch or another language is a plus.