Receptionist (Day/Night)

Hotelprofessionals - Clayton Hotel Amsterdam American; Amsterdam; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Fresh meals

Uniform provided

50% off food & drinks

€60 employee room rate

30% Friends & Family discount

Extra annual leave day per year (up to

Travel allowance

Free overnight stay

Employee Assistance Programme

Job summary

Clayton Hotel Amsterdam American is seeking a Receptionist to warmly welcome guests, manage check-ins/outs, and handle reservations with accuracy. The role covers day and night shifts, requiring strong English communication and familiarity with Opera PMS.

You’ll promote local tips and ensure a seamless guest experience in a historic Art Deco setting. Ideal candidates have hotel front office experience, solid organisational skills, and a passion for hospitality.

Qualifications

• MBO Hotel School diploma (Level 3 or equivalent).
• Preferably 2 years’ experience as a receptionist or in a similar front office role.
• Proficient with Opera PMS and other hotel systems.
• Excellent communication skills in English (Dutch or another language is a plus).
• Knowledge of Amsterdam and passion for hospitality.
• Organised, reliable, and calm under pressure.
• Flexible to work nights & evenings, weekends, and public holidays.

Responsibilities

• Welcome guests with warmth and professionalism.
• Check-ins and check-outs accurately and efficiently.
• Manage reservations, payments, and financial transactions.
• Answer questions and handle requests with confidence and care.
• Share recommendations about Amsterdam’s attractions, events, and dining.
• Communicate clearly with other departments to ensure smooth operations.
• Support guests with wake-up calls and messages.
• Maintain an overview of daily arrivals, departures, and room allocations.
• Keep the front desk and lobby area neat, professional, and welcoming.
• Review guest data, payments, and reports in Opera PMS.
• Support colleagues across departments during busy periods.

Skills

English communication

Guest service

Teamwork

Night shift flexibility

Education

MBO Hotel School diploma (Level 3 or equivalent)

Tools

Opera PMS

Job description

Receptionist (Day/Night) – Clayton Hotel Amsterdam American

Step into the spotlight at Clayton Hotel Amsterdam American - an iconic Art Deco dining landmark in the heart of Amsterdam’s bustling Leidseplein.

Our Front Office Squad makes sure that guests parade through our hotel every day. Do you have the skills required to provide your guests with the ultimate experience? - We’re looking for a Receptionist (Day/Night) who brings warmth, confidence, and professionalism to every guest interaction. From the very first “welcome” to the final “see you soon,” you’ll be the friendly face that makes every stay memorable.

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we welcome guests from all over the world with an experience that’s as memorable as our setting.

Objective of the Role

As Receptionist, you’ll be the heartbeat of our Front Office. You’ll make each guest feel seen, supported, and at home, whether you’re checking them in, sharing local tips, or making sure their stay runs seamlessly from start to finish. You’ll juggle calls, bookings, and requests with professionalism and a smile, ensuring every guest leaves with lasting memories of their time in Amsterdam. Additionally, you're open to working both day and night shifts.

Key Responsibilities

Deliver Exceptional Service

• Welcome guests with genuine warmth and professionalism
• Handle check-ins and check-outs efficiently and accurately
• Manage reservations, payments, and financial transactions
• Answer questions and handle requests with confidence and care
• Share recommendations about Amsterdam’s best attractions, events, and dining

Be the Connection

• Communicate clearly with other departments to ensure smooth operations
• Support guests with special requests, wake-up calls, and messages
• Assist in resolving guest concerns with empathy and efficiency

Stay Organised & In Control

• Maintain an accurate overview of daily arrivals, departures, and room allocations
• Keep the front desk and lobby area neat, professional, and welcoming
• Ensure all guest data, payments, and reports are handled correctly in Opera PMS

Be a Team Player

• Support colleagues across departments during busy periods
• Help create a positive, collaborative environment where everyone can shine
• Represent the hotel with professionalism, positivity, and pride

What We’re Looking For:

We’re looking for a service-minded professional who thrives on creating great first impressions and memorable guest experiences. You know that a smile can set the tone for an entire stay.

• MBO Hotel School diploma (Level 3 or equivalent)
• Preferably 2 years’ experience as a receptionist or in a similar front office role
• Proficient with Opera PMS and other hotel systems
• Excellent communication skills in English (Dutch or another language is a plus)
• Knowledge of Amsterdam and passion for hospitality
• Organised, reliable, and calm under pressure
• Flexible to work nights & evenings, weekends, and public holidays

If you're passionate, reliable, and ready to grow - we want to hear from you.

What You’ll Get From Us:

At Dalata, we believe great people deserve great rewards. Here’s what you can expect when you join our team:

A Culture That Cares

• A warm, people-first team where you’re valued and supported
• Regular staff events, recognition programmes, and a workplace that feels like home

Real Career Progression

• Access to our Dalata Academy for learning, growth, & career development
• Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands

Daily Perks

• Fresh meals during your shift
• Uniform provided
• 50% off food & drinks in all Dalata hotels
• €60 employee room rate across all Dalata-owned properties
• 30% Friends & Family discount on stays

Extra Benefits

• One extra annual leave day for every year you work (up to 5 additional days)
• Travel allowance for commutes over 10km
• Free overnight stay in the hotel after your probation period
• Access to our Employee Assistance Programme

A Culture You Can Grow In:

At Dalata Hotel Group, we don’t just run hotels; we build careers and communities. We bring the heart of hospitality to everything we do: supporting our teams, welcoming our guests, and growing together across countries. As Ireland's largest hotel operator, we see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know.

What We’re Looking For:

We’re looking for a service-minded professional who thrives on creating great first impressions and memorable guest experiences. You know that a smile can set the tone for an entire stay.

• MBO Hotel School diploma (Level 3 or equivalent)
• Preferably 2 years’ experience as a receptionist or in a similar front office role
• Proficient with Opera PMS and other hotel systems
• Excellent communication skills in English (Dutch or another language is a plus)
• Knowledge of Amsterdam and passion for hospitality
• Organised, reliable, and calm under pressure
• Flexible to work nights & evenings, weekends, and public holidays

If you're passionate, reliable, and ready to grow - we want to hear from you.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime