Growth-Driven Data PM & Customer Success Lead

Harnham; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave

Job summary

Harnham is seeking an enthusiastic Project Manager / Customer Success Manager to strengthen the Client Delivery Team. You will support implementation of data-driven software solutions for clients and serve as the link between customer, data & analytics, and development teams.

You will collaborate with product, project management, and data analysis functions to ensure successful deployments, training, and ongoing activation and growth of client accounts in a fast-growing organization.

Qualifications

• At least 3+ years of experience in project management or implementation.
• Affinity with data, retail (Promotion/Pricing), SaaS, or technology.
• Strong communication and collaboration skills; structured working style.

Responsibilities

• Support the implementation of the software solution for clients.
• Act as central contact for client teams and internal colleagues with external activation focus.
• Improve solution usage based on customer insights and satisfaction.
• Deliver workshops and training to client teams.
• Build and maintain strong client relationships for retention and growth.
• Contribute to development of the tools and collaborate with product, PM, and data teams.

Skills

Project management

Implementation

Data & analytics

SaaS

Customer-focused

Training workshops

Client relationships

Communication

Collaboration

Product feedback

Education

HBO/university degree

Job description

Harnham is seeking an enthusiastic Project Manager / Customer Success Manager to strengthen the Client Delivery Team. You will support implementation of data-driven software solutions for clients and serve as the link between customer, data & analytics, and development teams.

You will collaborate with product, project management, and data analysis functions to ensure successful deployments, training, and ongoing activation and growth of client accounts in a fast-growing organization.