Client Success & Implementation Lead

Harnham; Amsterdam; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

30 days annual leave

Job summary

Harnham is seeking an enthusiastic Customer Success Manager to strengthen the Client Delivery Team. You will support the implementation of data-driven solutions for new software users and clients and act as the connecting link between the customer, the data & analytics teams, and sometimes the development team.

You will have the opportunity to work in a growing organization with a dynamic culture, where collaboration, structure, and communication are key.

Qualifications

• At least 3+ years of experience in project management or implementation.
• Affinity with data, retail (Promotion / Pricing), SaaS, or technology.
• Strong communication skills, structured working style, and collaborative mindset.
• Eager to learn, customer-focused and ambitious to grow into an independent role.
• HBO or university degree, preferably with analytical or business focus.

Responsibilities

• Support the implementation of the software solution for clients.
• Act as the central point of contact for client teams and internal colleagues, with external focus on activation and growth and internal focus on support and product feedback.
• Improve the use of the solution based on insights from customer usage and satisfaction.
• Be responsible for giving workshops and training teams within the client organization.
• Build and maintain strong client relationships aimed at retention, expansion, and advisory.
• Collaborate with product development, project management, and data analysis to ensure optimal customer support.

Skills

Project management

Client relationship management

Communication

Data affinity

Education

Bachelor's degree or higher

Job description

Harnham is seeking an enthusiastic Customer Success Manager to strengthen the Client Delivery Team. You will support the implementation of data-driven solutions for new software users and clients and act as the connecting link between the customer, the data & analytics teams, and sometimes the development team.

You will have the opportunity to work in a growing organization with a dynamic culture, where collaboration, structure, and communication are key.