Data-Driven Customer Success Manager for Retail SaaS

Harnham; Randstad; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Extensive training and development opportunities

Generous holiday allowance

Pension contribution

Job summary

Harnham is seeking a Customer Success Manager in Amsterdam to lead the implementation of data driven SaaS solutions for retail clients. The ideal candidate will have strong commercial experience in customer success, ability to translate insights into action, and strong communication skills in Dutch and English. This role offers competitive salary, extensive training, and a collaborative team culture. Connect with clients, optimize solutions, and contribute to their success.

Qualifications

• Strong experience in customer success or account management within technology.
• Ability to translate data insights into actionable steps.
• Comfortable communicating with various stakeholders.

Responsibilities

• Lead implementation of SaaS solutions for retail clients.
• Balance advisory partnership with hands-on support for customers.
• Configure platforms to align with client processes.

Skills

Customer success experience

Account management

Data-driven decision making

Retail processes

Bilingual (Dutch and English)

Analytical skills

Job description

Harnham is seeking a Customer Success Manager in Amsterdam to lead the implementation of data driven SaaS solutions for retail clients. The ideal candidate will have strong commercial experience in customer success, ability to translate insights into action, and strong communication skills in Dutch and English. This role offers competitive salary, extensive training, and a collaborative team culture. Connect with clients, optimize solutions, and contribute to their success.