Hybrid Client Success & Growth Manager

Fullcirclewindservices; Amersfoort; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Full Circle is seeking a Customer Account Manager to focus on customer support, service improvement, and commercial development to ensure an outstanding customer experience and long-term client satisfaction. You will be the trusted partner driving value from products and services, supporting customers, and coordinating with internal stakeholders.

You will manage assigned accounts, lead customer meetings, identify growth opportunities, and monitor satisfaction KPIs while collaborating with

Qualifications

• Bachelor’s degree is required
• Proven customer-focused mindset
• Ability to travel as required
• Strong organisational and cross-functional collaboration abilities

Responsibilities

• Manage relations with assigned customer accounts by building and maintaining strong, long-term relationships
• Serve as primary contact for customer queries, issues and/or escalations
• Take the lead in customer meetings and commercial discussions with customers
• Identify opportunities for commercial development within accounts
• Monitor customer satisfaction and proactively address risks
• Collaborate with internal teams (business development, operations, control room, engineering)
• Track account performance and report on KPIs (such as customer satisfaction)

Skills

Excellent communication

Travel willingness

Customer focus

Independent work

Organisational skills

Cross-functional collaboration

Problem solving

Relationship building

Education

Bachelor’s degree

Job description

Full Circle is seeking a Customer Account Manager to focus on customer support, service improvement, and commercial development to ensure an outstanding customer experience and long-term client satisfaction. You will be the trusted partner driving value from products and services, supporting customers, and coordinating with internal stakeholders.

You will manage assigned accounts, lead customer meetings, identify growth opportunities, and monitor satisfaction KPIs while collaborating with