Groups, Meetings & Events Coordinator

PPHE Hotel Group; Amsterdam; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Tasty meal during shift

Company pension plan

25 days holiday

1 extra day off for your wellbeing

Discounted hotel rates

50% F&B discount

Travel compensation

Birthday bonus

Recommend a friend scheme

8% holiday allowance

Flexible working policy

Annual company parties

Employee benefit store discounts

Discount on health insurance

Departmental incentive schemes

Learning & Development opportunities

Advanced onboarding program

Access to hotel gym

Résumé du poste

A leading hospitality company in Amsterdam seeks a Groups, Meetings & Events Coordinator to support event operations and communication with hotel teams. Responsibilities include managing bookings, ensuring process accuracy, and maintaining effective communication. Candidates must have Dutch language proficiency and strong administrative skills. The role offers competitive salary and various benefits to enhance employee well-being and opportunities for growth within the company.

Qualifications

• Must be fluent in Dutch for effective communication.
• Experience in managing group events and bookings.
• Ability to uphold high standards of administrative processes.

Responsabilités

• Ensure timely and accurate communication of event details.
• Manage group bookings, including billing and inquiries.
• Maintain high accuracy in administration of events.
• Load enquiries into Opera and manage booking status, supporting activities as required, including loading DDR packages.
• Ensure signed contracts lead to proper billing and deposit loading in Opera Sales & Catering.
• Manage Group Leisure enquiries and communicate upsell opportunities to relevant departments.
• Maintain accurate administration of all blocks and related correspondence, with a filing system per procedures.
• Audit blocks and ensure accuracy while adhering to PPHE brand standards.
• Check Opera charges against backups in coordination with GM&E and Operations.
• Issue final invoices within 5 working days after group departures.
• Follow up on outstanding charges/postings in Opera as per Group Agreement.
• Prioritise workload to meet deadlines and uphold PPHE standards.
• Comply with health & safety procedures and protect confidential information.
• Communicate with internal/external guests via letters, phone, and in person; use electronic signature systems for contracts.
• Ensure activities comply with national laws and PPHE policies.
• Dutch language is mandatory for this role.

Connaissances

Dutch language proficiency

Effective communication

Attention to detail

Outils

Opera Sales & Catering

Description du poste

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Join our energetic and enthusiastic Groups, Meetings & Events department. As Groups, Meetings & Events Coordinator, you will support the team to secure efficiency communicating the details of the events to the operations teams in the hotels, as well as helping performance with tasks such as billing and reports. You will work closely with the Banqueting teams and contribute to make a success of each group and event.

Responsibilities

• Ensure the weekly sheets/Banquet Event Orders (BEO’s) and daily changelogs are sent in a timely manner to all hotel Operation teams with the highest degree of accuracy and providing complete information.
• Ensure the highest standards of business processes are maintained as per Standard Operating Procedures (SOP’s).
• Daily review of group departures and outstanding balances.
• Complete tasks relevant but not limited to loading enquiries into Opera, while upholding our GM&E best practises. This will include loading enquiries, managing booking status, supporting with activities as required, and loading DDR packages when needed.
• Ensure that once the signed contract has been received from the GM&E Team, the billing/payment method has been considered and the deposit schedule loaded into Opera Sales & Catering.
• Manage Group Leisure enquiries as required by management, ensuring that any Group upselling opportunities are explored at every opportunity i.e. Dinners, porterage and room upselling etc. and that this is being communicated to the relevant departments.
• Ensure accurate administration of all blocks and related correspondence, including maintaining a filing system in accordance with the departmental procedures.
• Audit all blocks and ensure a high level of accuracy, securing all relevant details whilst adhering to PPHE brand standards.
• Check Opera charges against backups and reconcile with the support of GM&E team and Operations.
• Issue Group bookings final invoice within 5 working days from the group departures.
• Follow-up and apply any outstanding Accommodation / No Show / Cancellation charges/postings in OPERA in accordance with the Group Agreement.
• Prioritise workload and manage time effectively, to ensure all tasks are completed within required deadlines and in accordance with PPHE brand standards.
• Follow guidance and instructions given by leadership team, supported by the company’s Standard Operating Procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague’s satisfaction, health & wellbeing. Attends and completes all mandatory Health & Safety training. Handles personal information confidentially and shows ethical and social responsibilities.
• Communicates effectively with both internal and external guests/clients/agents (including hotel colleagues) via written correspondence, phone and face to face; understands and is familiar with the various systems used by the team such as the electronic signature system and ensures this is adhered to for all contracts.
• Ensure that all activities are in compliance with national laws and regulations, management decisions and PPHE Hotel Groups operating policies, processes and procedures.
• Dutch language is mandatory for this role.

Benefits

• Competitive salary
• Tasty meal during shift
• Company pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €200 net pm based on full-time employment)
• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Recommend a friend scheme (earn up to €1500 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
• Discount on the collective health insurance from VGZ
• Departmental incentive schemes
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

PPHE Hotel Group. Create with us.