Graduate End-to-End Service Design Intern

Rabobank; Utrecht; Hybrid; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Internship allowance €600 gross/month

Hybrid work option

Job summary

Rabobank in Utrecht is offering a Master's Service Design Graduation Internship in Wholesale & Rural. You will manage an end-to-end service design project, working on human-centred research to support junior bankers. The hybrid role is based at Croeselaan with an option to work from home on non-team days.

It is a 36-hour week with an internship allowance of €600 gross per month. You will gain hands-on experience across research, journey mapping, service blueprinting, prototyping, and stakeholder

Qualifications

• In the final phase of a relevant master's degree (e.g., Strategic Product Design, Design for Interaction, Industrial Design).
• Enrolled at a Dutch university and based in the Netherlands.
• Fluent in English and able to start in January 2026.
• Nice‑to‑haves: familiar with service design methods such as user research, journey mapping, service blueprinting, prototyping or testing.

Responsibilities

• Research the current learning and development journeys of bankers during their early career.
• Identify user needs, barriers and opportunities related to expertise building, confidence and career progression.
• Translate your findings into strategic design directions and a final concept or outcome.
• Create journey maps or service blueprints to show how people, processes and technology connect.
• Develop, prototype and test services, tools or experience concepts that support learning and performance.

Skills

Human-centred design

User research

Journey mapping

Service blueprinting

Strategic design

Prototyping and testing

Stakeholder collaboration

Learning and development journeys

Education

Master's degree candidate in Strategic Product Design / Design for Interaction / Industrial Design

Job description

Rabobank in Utrecht is offering a Master's Service Design Graduation Internship in Wholesale & Rural. You will manage an end-to-end service design project, working on human-centred research to support junior bankers. The hybrid role is based at Croeselaan with an option to work from home on non-team days.

It is a 36-hour week with an internship allowance of €600 gross per month. You will gain hands-on experience across research, journey mapping, service blueprinting, prototyping, and stakeholder