Master's Service Design Graduation Intern | Learning Journeys | Utrecht

Rabobank; Utrecht; Hybrid; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Internship allowance €600 gross/month

Hybrid work option

Job summary

Rabobank in Utrecht is offering a Master's Service Design Graduation Internship in Wholesale & Rural. You will manage an end-to-end service design project, working on human-centred research to support junior bankers. The hybrid role is based at Croeselaan with an option to work from home on non-team days.

It is a 36-hour week with an internship allowance of €600 gross per month. You will gain hands-on experience across research, journey mapping, service blueprinting, prototyping, and stakeholder

Qualifications

• In the final phase of a relevant master's degree (e.g., Strategic Product Design, Design for Interaction, Industrial Design).
• Enrolled at a Dutch university and based in the Netherlands.
• Fluent in English and able to start in January 2026.
• Nice‑to‑haves: familiar with service design methods such as user research, journey mapping, service blueprinting, prototyping or testing.

Responsibilities

• Research the current learning and development journeys of bankers during their early career.
• Identify user needs, barriers and opportunities related to expertise building, confidence and career progression.
• Translate your findings into strategic design directions and a final concept or outcome.
• Create journey maps or service blueprints to show how people, processes and technology connect.
• Develop, prototype and test services, tools or experience concepts that support learning and performance.

Skills

Human-centred design

User research

Journey mapping

Service blueprinting

Strategic design

Prototyping and testing

Stakeholder collaboration

Learning and development journeys

Education

Master's degree candidate in Strategic Product Design / Design for Interaction / Industrial Design

Job description

Summary

As a Master's Service Design Graduation Intern at Rabobank, you will learn how to manage an end-to-end service design project in practice. Within Wholesale & Rural in Utrecht, you will explore how current development initiatives support junior bankers in building the knowledge, skills, and confidence needed to grow their careers. Through human‑centred research, you will investigate both the effectiveness of these learning experiences and the factors that influence junior bankers' motivation to continue their careers at Rabobank.

• Hybrid graduation internship based at Rabobank’s Croeselaan office in Utrecht, with the option to work from home on non‑team days.
• 36 hours.
• Stage.
• An internship allowance of EUR 600 gross per month based on a 36‑hour week.

You will translate insights into a relevant concept or design direction that helps strengthen professional development and long‑term engagement. Particular attention will be given to how emerging technologies are reshaping learning and development, and how training approaches can evolve to prepare bankers for the future of work.

This hybrid graduation internship offers flexible start and end dates, which can be agreed to suit your master's programme. The assignment centres on human‑centred research and service design, with outcomes that directly support how Rabobank develops and retains talent in an increasingly technology‑enabled banking environment.

At a glance

• Research learning and development journeys across different career levels.
• Use methods such as user research, journey mapping, service blueprinting, prototyping and user testing.
• Deliver research insights and a service solution that can help improve how bankers learn and develop.

What will you learn and do as a graduation intern?

• Research the current learning and development journeys of bankers during their early career.
• Identify user needs, barriers and opportunities related to expertise building, confidence and career progression.
• Translate your findings into strategic design directions and a final concept or outcome.
• Create journey maps or service blueprints to show how people, processes and technology connect.
• Develop, prototype and test services, tools or experience concepts that support learning and performance.

You will work on the end‑to‑end design process, from discovering user needs to presenting a meaningful outcome for end users.

Skills, tools and areas of expertise

• Human‑centred design.
• User research.
• Journey mapping.
• Service blueprinting.
• Strategic design.
• Prototyping and testing.
• Stakeholder collaboration.
• Learning and development journeys.

Together we achieve more than alone

We are curious about what you will bring to our team Wholesale & Rural.

Within Wholesale & Rural, bankers help clients with complex financial decisions, sector developments and strategic transitions. You will work independently and collaborate with stakeholders to create relevant research insights and prototypes.

Work on yourself & the world around you

At Rabobank, you work on yourself and the world around you at the same time.

Your development as an intern

During your internship at Rabobank, your development is our priority and you will gain hands‑on experience in a professional environment.

• Personal guidance.
• A professional working and learning environment.
• An internship community and inspiring events.
• You can count on guidance and collaboration with experienced colleagues.

What do you bring?

Must‑haves:

• You are in the final phase of a relevant master's degree, such as Strategic Product Design, Design for Interaction, Industrial Design or a similar degree.
• You can complete your master's degree through this graduation internship.
• You are enrolled at a Dutch university.
• You are based in the Netherlands.
• You are fluent in English.
• You can work independently and take ownership of your project.
• You can collaborate with stakeholders and multidisciplinary teams.
• You can start your internship in January 2026.

Nice‑to‑haves:

• You are familiar with service design methods such as user research, journey mapping, service blueprinting, prototyping or testing.
• You enjoy exploring complex organisational learning and development questions.
• You can translate research findings into clear and practical design directions.
• You have strong visualisation and storytelling skills.

This is a graduation internship for a master's student. Relevant experience from your studies, projects, internships, part‑time work or other activities can help you demonstrate your skills.

Development and guidance

You will learn how to complete an end‑to‑end service design project by researching user needs, translating your findings into design directions, prototypes or a final solution, and communicating with stakeholders.

You can develop your skills in user research, journey mapping, service blueprinting, strategic design, prototyping, testing and stakeholder collaboration.

A reliability assessment is part of the procedure.

A statutory screening is conducted before you start.