Global Service Support Manager – Lead Teams & Drive Impact

Huisman; Schiedam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

International work environment

Growth opportunities

Open, informal culture

Social events in own bar

Job summary

Huisman is seeking a Manager (GDM) Service Support to lead the day-to-day operations of the technical support team and mentor a globally operating group of superintendents and engineers, ensuring timely resolution of issues and high client satisfaction.

You will collaborate across sales, engineering, supply chain and production, define and implement a strategy for international collaboration, and visit other Huisman entities at least once a year.

Qualifications

• Proven leadership in a managerial role.
• Strong KPI monitoring and analytics.
• Experience coordinating across international teams.

Responsibilities

• Lead day-to-day operations of the technical support team.
• Mentor a globally operating team of superintendents and support engineers.
• Create a positive, collaborative culture built on ownership and accountability.
• Oversee recruitment, onboarding and integration of international team members.
• Implement efficient workflows and processes to improve client satisfaction.
• Develop tools, dashboards and KPIs to support the service department.

Skills

Team leadership

KPI management

Cross-functional leadership

Global teamwork

Strategic planning

Communication

Job description

Huisman is seeking a Manager (GDM) Service Support to lead the day-to-day operations of the technical support team and mentor a globally operating group of superintendents and engineers, ensuring timely resolution of issues and high client satisfaction.

You will collaborate across sales, engineering, supply chain and production, define and implement a strategy for international collaboration, and visit other Huisman entities at least once a year.