Operations Agent - Hi-Tech

AIT Worldwide Logistics; Rozenburg; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

27.5 holiday days

Solid pension plan

Access to online learning library

Employee support programs

Paid volunteer hours

Exclusive employee discounts

Job summary

AIT Worldwide Logistics, based in Rozenburg, Netherlands, is seeking an Operations Agent Hi-Tech. The role involves providing transportation services for a Global Key account, ensuring customer satisfaction through effective communication and management of operational tasks.

The ideal candidate will have a High School Degree and 3-5 years of experience in freight forwarding. A strong focus on customer service and the ability to work collaboratively are crucial for success in this position.

Qualifications

• 3-5 years of experience in freight forwarding, ideally Road Freight.
• Ability to work both collaboratively and autonomously.
• Customer service focus and relationship-building skills are essential.

Responsibilities

• Provide transportation services to a Global Key account.
• Act as primary contact for designated customers.
• Track and trace shipments daily, manage communication.

Skills

Experience in freight forwarding

Customer service focus

Fluent English

Ability to work collaboratively

Education

High School Degree or equivalent

Tools

Cargo Wise Software

Job description

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Overview

The Operations Agent Hi-Tech will be responsible for a multitude of global operational duties including quoting, tracking & tracing, vendor/agent relations, problem resolution, and high‑level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.

Responsibilities

• Position will have primary responsibility for providing transportation services of all modes to a Global Key account. That responsibility will include shipment quotes, commencement of shipments in AIT systems, procurement, and dispatch of vendors to customer locations around the world and conclusion of the shipment including invoicing.
• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction.
• Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly. Maintain notes and correct status codes in AIT’s systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends.
• Quoting and routing freight across multiple transportation modes and services: Domestic & International.
• Answer phone calls and respond to all e‑mails on a timely matter – mailbox time‑slot replies/action with 1 hour.
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.
• Assisting local sales and other offices with freight issues.
• Collect, scan, and file all paperwork daily.
• Other duties as business deems necessary.
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements.

Qualifications

• High School Degree or equivalent.
• Experience of 3‑5 years in freight forwarding, ideally Road Freight.
• Ability to work both collaboratively and autonomously in the work setting.
• A team player who works well with others, being respectful to teammates is a Core Value!
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• Fluent oral and written English is a must, additional (major) European languages would be an asset.
• Cargo Wise Software experience a plus.

What AIT Can Offer You

• 27.5 holiday days per year to relax and recharge.
• A solid pension plan to secure your future.
• Access to an online learning library and regular training opportunities to support your professional growth.
• Employee support programs focused on your well‑being.
• Five paid volunteer hours per year, giving you time to make a difference.
• Exclusive employee discounts through Deel, adding extra perks to your everyday life.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago, USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high‑tech, industrial and life sciences. Backed by sustainable, user‑friendly technology, AIT’s flexible business model enables customized door‑to‑door deliveries by sea, air, land and rail – on time and on budget. With experienced teammates in more than 100 global locations across Asia, Europe, India and North America, AIT offers full‑service options, these include customs brokerage, warehouse management and all‑round worry‑free services.