Operations Agent - Hi-Tech

AIT Worldwide Logistics, Inc.; Rozenburg; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

5 volunteer hours a year to give back to the community

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent Hi-Tech in Rozenburg, Netherlands. This role involves managing global operational duties including quoting, tracking, and high-level customer service. Ideal candidates have a High School degree with 3-5 years experience in freight forwarding (preferably airfreight) and a strong customer service focus. The position requires fluency in English and offers competitive salary and benefits generous opportunities for community service. Join us to enhance operational excellence and customer satisfaction.

Qualifications

• 3-5 years experience in freight forwarding, preferably in Airfreight.
• Ability to work both collaboratively and autonomously.
• Fluent in English; additional European languages are an asset.

Responsibilities

• Provide transportation services of all modes to a Global Key account.
• Act as the primary contact for designated customers.
• Track and trace shipments on a daily basis.
• Quoting and routing freight across multiple transportation modes.

Skills

Customer service focus

Team collaboration

Fluent oral and written English

Cargo Wise Software experience

3-5 years in freight forwarding

Education

High School Degree or equivalent

Job description

Overview

The Operations Agent Hi-Tech will be responsible for a multitude of global operational duties including quoting, tracking & tracing, vendor/agent relations, problem resolution, and high-level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.

Responsibilities

• Position will have primary responsibility for providing transportation services of all modes to a Global Key account. That responsibility will include shipment quotes, commencement of shipments in AIT systems, procurement, and dispatch of vendors to customer locations around the world and conclusion of the shipment including invoicing.
• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly. Maintain notes and correct status codes in AIT’s systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends.
• Quoting and routing freight across multiple transportation modes and services: Domestic & International
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.
• Assisting local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Other duties as business deems necessary
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements.

Qualifications

• High School Degree or equivalent
• Experience of 3-5 years in freight forwarding, ideally Airfreigt.
• Ability to work both collaboratively and autonomously in the work setting
• A team player who works well with others, being respectful to our teammates is a Core Value!
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• Fluent oral and written English is a must, additional (major) European languages would be an asset
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

Benefits

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.