Global Key Account Director: Logistics Growth & Strategy

DSJ Global; Rotterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

DSJ Global in Rotterdam is seeking a director-level Global Key Account Manager to manage strategic multinational customers. You will drive revenue growth, customer retention, and service excellence while coordinating with cross-functional teams worldwide.

The role requires 5+ years in logistics or global account management and a strong understanding of air, ocean, and customs operations. You will influence stakeholders across regions and lead critical governance meetings.

Qualifications

• 5+ years of experience in freight forwarding, logistics, or global account management.
• Proven ability to manage complex multinational customer relationships.
• Strong understanding of international logistics, including air, ocean, and customs operations.

Responsibilities

• Develop and execute strategic account plans to increase revenue and share of wallet.
• Build relationships with key stakeholders and act as main contact globally.
• Lead regular business reviews, performance discussions, and governance meetings.
• Identify cross-selling opportunities and grow account potential.
• Coordinate with operations, product, and commercial teams to ensure service delivery.
• Support contract negotiations, renewals, and service level compliance.
• Monitor account performance through KPIs and reporting.

Skills

Global account management

Strategic planning

Relationship management

Stakeholder influencing

CRM proficiency

Tools

Salesforce CRM

Performance reporting tools

Job description

DSJ Global in Rotterdam is seeking a director-level Global Key Account Manager to manage strategic multinational customers. You will drive revenue growth, customer retention, and service excellence while coordinating with cross-functional teams worldwide.

The role requires 5+ years in logistics or global account management and a strong understanding of air, ocean, and customs operations. You will influence stakeholders across regions and lead critical governance meetings.