Global Key Account Leader – Growth & Strategy

Toll Group; Rotterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Toll Group in the Netherlands is seeking a Global Key Account Manager to lead the commercial and operational performance for designated multinational customers across regions and products. You will drive gross profit, grow wallet share, ensure contract and SLA compliance, and collaborate with regional and global teams to deliver high-quality service and sustainable growth.

This role requires strategic mindset, global account leadership, and strong knowledge of international logistics.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• Minimum 5+ years’ experience in freight forwarding, logistics, or account management, including global account responsibility.
• Proven ability to lead complex multinational customer relationships and drive strategic growth.
• Strong knowledge of international logistics (air, ocean, customs) and trade compliance.
• Strong commercial mindset, strategic thinking, and ability to influence globally.
• High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (Salesforce preferred).
• Experience with EDI/API-based performance management and KPI tracking is an advantage.
• Resilient, adaptable, culturally aware, and able to work with high professionalism.

Responsibilities

• Lead global strategic accounts and build trust-based relationships with executives.
• Conduct regular business reviews to evaluate KPIs and drive improvements.
• Coordinate with Global Account Owners, regional leads, and operations to ensure service excellence.
• Support rate negotiations, contract renewals, and governance processes.
• Oversee onboarding, SOPs, and end-to-end service delivery.
• Manage performance reporting, CRM data accuracy, and GP performance.

Job description

Toll Group in the Netherlands is seeking a Global Key Account Manager to lead the commercial and operational performance for designated multinational customers across regions and products. You will drive gross profit, grow wallet share, ensure contract and SLA compliance, and collaborate with regional and global teams to deliver high-quality service and sustainable growth.

This role requires strategic mindset, global account leadership, and strong knowledge of international logistics.