Global Export & Order Fulfillment Specialist

Armastore; Netherlands; Remote; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Fresh lunch daily

ClassPass fitness membership

Bike lease option

Team activities & Friday drinks

Casual, collaborative culture

Job summary

Armastore seeks a capable order management specialist to handle daily communications with international sales agents and customers, confirm and process orders, and monitor the full order-to-delivery cycle. You will manage accounts receivable, track payments, and resolve issues promptly.

With 1–3 years in back-office or customer service roles and strong English and Excel skills, you will thrive in a fast-paced environment and contribute to continuous process improvements within a growing,

Qualifications

• Bachelor’s degree or equivalent level of education.
• 1–3 years of experience in a similar back-office, order management or customer service role.
• You are accurate, proactive and have a hands-on mentality.
• You are service-oriented, decisive and able to perform well in a fast-paced and dynamic environment.
• Strong communication skills and the ability to remain calm and effective under pressure.
• Excellent command of English, both written and spoken.
• Strong Excel skills; experience with an ERP system is a plus (e.g. Microsoft Dynamics 365 Business Central, SAP or a similar system).
• Experience in wholesale is a plus.

Responsibilities

• Maintain daily contact with international sales agents and customers regarding ongoing orders, deliveries, stock availability, payments and other operational matters.
• Prepare, check and send order confirmations, ensuring all orders are processed accurately and efficiently.
• Monitor the progress of orders throughout the entire order-to-delivery process, identifying and following up on any discrepancies, delays or issues.
• Manage accounts receivable by monitoring payment status and following up on outstanding payments.
• Track deposits and outstanding balances and release orders for delivery once payment requirements have been met.
• Handle customer complaints, returns and other operational issues, ensuring these are resolved efficiently and professionally.
• Identify and evaluate discrepancies, challenges and performance after each sales season, and use these insights to improve future processes.
• Process, maintain and structure sales data by customer, sales agent, market and/or collection.

Skills

English proficiency

Excel

Order management

Customer service

Communication

Problem solving

Attention to detail

Proactive

Hands-on mentality

Teamwork

Education

Bachelor’s degree or equivalent

Tools

ERP system

Job description

Armastore seeks a capable order management specialist to handle daily communications with international sales agents and customers, confirm and process orders, and monitor the full order-to-delivery cycle. You will manage accounts receivable, track payments, and resolve issues promptly.

With 1–3 years in back-office or customer service roles and strong English and Excel skills, you will thrive in a fast-paced environment and contribute to continuous process improvements within a growing,