Global Export & Order Management Specialist

ARMA; Badhoevedorp; On-site; EUR 32,000 - 42,000; Full time

Job summary

ARMA is seeking an Export Coordinator to support the international export process for ARMA and STUDIO AR from Badhoevedorp. You will act as the central contact between international sales agents, customers and internal teams, ensuring smooth order processing, communication and delivery.

In this busy back-office role, you will manage orders, monitor payment statuses, handle inquiries and complaints, and contribute to continuous process improvements.

Qualifications

• Bachelor’s degree or equivalent level of education.
• 1–3 years of experience in a similar back-office, order management or customer service role.
• You are accurate, proactive and have a hands-on mentality.
• You are service-oriented, decisive and able to perform well in a fast-paced and dynamic environment.
• Strong command of English, both written and spoken.
• Strong Excel skills; experience with an ERP system is a plus (e.g. Microsoft Dynamics 365 Business Central, SAP or a similar system).
• Experience in wholesale is a plus.

Responsibilities

• Maintain daily contact with international sales agents and customers regarding ongoing orders, deliveries, stock availability, payments and other operational matters.
• Prepare, check and send order confirmations, ensuring all orders are processed accurately and efficiently.
• Monitor the progress of orders throughout the entire order-to-delivery process, identifying and following up on any discrepancies, delays or issues.
• Manage accounts receivable by monitoring payment status and following up on outstanding payments.
• Track deposits and outstanding balances and release orders for delivery once payment requirements have been met.
• Handle customer complaints, returns and other operational issues, ensuring these are resolved efficiently and professionally.
• Identify and evaluate discrepancies, challenges and performance after each sales season, and use these insights to improve future processes.
• Process, maintain and structure sales data by customer, sales agent, market and/or collection.

Skills

Communication

English proficiency

Accuracy

Proactive mindset

Customer service

Education

Bachelor's degree

Tools

Excel

ERP systems

Job description

ARMA is seeking an Export Coordinator to support the international export process for ARMA and STUDIO AR from Badhoevedorp. You will act as the central contact between international sales agents, customers and internal teams, ensuring smooth order processing, communication and delivery.

In this busy back-office role, you will manage orders, monitor payment statuses, handle inquiries and complaints, and contribute to continuous process improvements.