Global Customer Service Specialist – Orders & Support

GXO Logistics, Inc.; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Full-time position

International environment

Cross-functional exposure

Process improvement opportunities

Customer-focused team

Job summary

GXO Logistics, Inc. is seeking a Customer Service Officer – Oude Meer, Amsterdam to join our Front Office team. You will process orders, prepare correspondence, and support customer needs to ensure satisfaction across the EMEA region.

You’ll research and analyse customer enquiries and complaints, work with colleagues to resolve issues quickly, and communicate outcomes clearly while supporting continuous improvement in service delivery.

Qualifications

• Experience in front-line customer support or call-center environments.
• Strong communication and active listening skills.
• Ability to manage multiple tasks and timelines with accuracy.

Responsibilities

• Process orders and prepare correspondence to support customer needs.
• Research and analyse customer enquiries and complaints to resolve issues quickly.
• Escalate complex cases appropriately and communicate outcomes clearly.

Skills

Customer service

Communication

Problem solving

Job description

GXO Logistics, Inc. is seeking a Customer Service Officer – Oude Meer, Amsterdam to join our Front Office team. You will process orders, prepare correspondence, and support customer needs to ensure satisfaction across the EMEA region.

You’ll research and analyse customer enquiries and complaints, work with colleagues to resolve issues quickly, and communicate outcomes clearly while supporting continuous improvement in service delivery.