Customer Service & Operations Officer — Amsterdam

GXO Logistics, Inc

Oude Meer

On-site

EUR 32,000 - 46,000

Full time

9 days ago

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Job summary

GXO Logistics, Inc. in Oude Meer, Amsterdam is seeking a Customer Service Officer to join our Front Office team. You will process orders, prepare correspondence, and support customer needs across the EMEA region.

You’ll research and analyse enquiries and complaints, working with colleagues and managers to resolve issues quickly and improve service delivery. The role offers a full-time position in a challenging international environment with opportunities to develop initiatives and contribute to

Qualifications

Three years' experience in a customer service environment.
Strong written and verbal English communication skills.
Familiarity with WMS systems and ticketing flows.

Responsibilities

Process customer orders and prepare correspondence to support customer requirements.
Manage complex administrative tasks using dashboards and multiple systems.
Handle routine customer calls and escalate complex issues to management.
Research customer enquiries and complaints to resolve issues timely and effectively.
Maintain accurate records of customer interactions and decisions.
Communicate with customers via telephone, email, and in person when needed.
Support operations teams and other departments with day-to-day processes.
Manage multiple processes simultaneously and contribute ideas for process improvements.
Produce clear documentation and information for customers as requested.