Customer Service Representative

GXO Logistics, Inc.; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Full-time position

International environment

Cross-functional exposure

Process improvement opportunities

Customer-focused team

Job summary

GXO Logistics, Inc. is seeking a Customer Service Officer – Oude Meer, Amsterdam to join our Front Office team. You will process orders, prepare correspondence, and support customer needs to ensure satisfaction across the EMEA region.

You’ll research and analyse customer enquiries and complaints, work with colleagues to resolve issues quickly, and communicate outcomes clearly while supporting continuous improvement in service delivery.

Qualifications

• Experience in front-line customer support or call-center environments.
• Strong communication and active listening skills.
• Ability to manage multiple tasks and timelines with accuracy.

Responsibilities

• Process orders and prepare correspondence to support customer needs.
• Research and analyse customer enquiries and complaints to resolve issues quickly.
• Escalate complex cases appropriately and communicate outcomes clearly.

Skills

Customer service

Communication

Problem solving

Job description

Exciting opportunity - Join us as a Customer Service Representative our new site in Oude Meer, Amsterdam!

We are recruiting for a Customer Service Officer – Oude Meer, Amsterdam to join our Front Office team. In this role, you’ll process orders, prepare correspondence and support customer needs to ensure a high level of customer satisfaction across the EMEA region.

You’ll research and analyse customer enquiries and complaints received through management or other GXO channels, working closely with colleagues and managers to resolve issues quickly, communicate outcomes clearly and support continuous improvement in service delivery.

What's in it for you?

• A full-time position in an interesting and challenging international environment
• The opportunity to work independently while being part of a committed and supportive team
• Exposure to customer service, operations and cross-functional processes across GXO
• The chance to develop your own initiatives and contribute to process improvement
• A role where strong communication, teamwork and customer focus make a real difference

How You'll Make An Impact

• Process customer orders, prepare correspondence and support customer requirements to help ensure satisfaction
• Manage complex administration tasks, including data from multiple dashboards and systems
• Handle routine customer calls professionally and esc