Customer Service Officer

GXO Logistics, Inc; Oude Meer; On-site; EUR 32,000 - 46,000; Full time

Job summary

GXO Logistics, Inc. in Oude Meer, Amsterdam is seeking a Customer Service Officer to join our Front Office team. You will process orders, prepare correspondence, and support customer needs across the EMEA region.

You’ll research and analyse enquiries and complaints, working with colleagues and managers to resolve issues quickly and improve service delivery. The role offers a full-time position in a challenging international environment with opportunities to develop initiatives and contribute to

Qualifications

• Three years' experience in a customer service environment.
• Strong written and verbal English communication skills.
• Familiarity with WMS systems and ticketing flows.

Responsibilities

• Process customer orders and prepare correspondence to support customer requirements.
• Manage complex administrative tasks using dashboards and multiple systems.
• Handle routine customer calls and escalate complex issues to management.
• Research customer enquiries and complaints to resolve issues timely and effectively.
• Maintain accurate records of customer interactions and decisions.
• Communicate with customers via telephone, email, and in person when needed.
• Support operations teams and other departments with day-to-day processes.
• Manage multiple processes simultaneously and contribute ideas for process improvements.
• Produce clear documentation and information for customers as requested.

Skills

Customer service

Troubleshooting

English communication

Cross-functional collaboration

Education

Intermediate vocational education in logistics

Tools

WMS system

Ticketing system

Job description

Exciting opportunity - Join us as a Customer Service Officer our new site in Oude Meer, Amsterdam!

We are recruiting for a Customer Service Officer - Oude Meer, Amsterdam to join our Front Office team. In this role, you’ll process orders, prepare correspondence and support customer needs to ensure a high level of customer satisfaction across the EMEA region.

You’ll research and analyse customer enquiries and complaints received through management or other GXO channels, working closely with colleagues and managers to resolve issues quickly, communicate outcomes clearly and support continuous improvement in service delivery.

What's in it for you?

• A full-time position in an interesting and challenging international environment
• The opportunity to work independently while being part of a committed and supportive team
• Exposure to customer service, operations and cross-functional processes across GXO
• The chance to develop your own initiatives and contribute to process improvement
• A role where strong communication, teamwork and customer focus make a real difference

How you'll make an impact

• Process customer orders, prepare correspondence and support customer requirements to help ensure satisfaction
• Manage complex administration tasks, including data from multiple dashboards and systems
• Handle routine customer calls professionally and elevate complex issues to the appropriate level of management
• Research customer enquiries and complaints, resolving issues in a timely and effective manner
• Maintain accurate records of customer interactions, including enquiries, comments, complaints and decisions on resolution
• Communicate courteously with customers by telephone, email and face-to-face
• Support operations teams on a 1:1 basis with related processes and day-to-day requirements
• Manage multiple processes at one time and provide support to different departments when required
• Identify opportunities for process improvement and contribute ideas to improve customer service delivery
• Produce clear documentation and written information for customers when requested

What you'll bring to GXO

• At least three years' experience within a customer service environment
• Trouble shooting or communication
• Understanding of a WMS system and ticketing flows
• Strong written and verbal communication skills in English
• A self-driven, resilient approach and the ability to thrive in a challenging environment
• Confidence working in a diverse and international environment
• A commitment to delivering high-quality work with a professional and critical attitude
• Excellent reporting and presentation skills
• Great people skills, a solid personality and convincing communication style
• The ability to monitor and uphold a high quality of service for both internal and external clients
• Intermediate vocational education in logistics, supply chain management or an equivalent field, would be preferred not essential

Your work environment:

Working activities are in an office environment. You’ll be part of a team that supports customers, operations and internal departments through effective communication, accurate administration and timely issue resolution.

At GXO, you’ll work in a dynamic and international organisation where collaboration, continuous improvement and customer focus are central to how we deliver. You’ll have the opportunity to support a range of processes, contribute to service improvements and help ensure our customers receive a high-quality experience.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world.

We help our customers manage their goods most efficiently using our technology and services.

Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

GXO is an equal opportunity employer.

We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.

We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.